Senior Cybersecurity Customer Success Lead

ST ENGINEERING INFO-SECURITY PTE. LTD; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading cybersecurity firm in Singapore is seeking a seasoned Customer Success Management (CSM) Lead to lead customer success initiatives and ensure exceptional service delivery. This role requires a minimum of 10 years of experience in customer success within the cybersecurity domain, strong leadership skills, and understanding of cybersecurity frameworks. The ideal candidate will hold professional certifications such as CISSP, CISA, or CISM. Join us to drive customer satisfaction and retention in a dynamic environment.

Qualifications

• 10+ years of experience in customer success or account management in cybersecurity.
• Strong understanding of cybersecurity principles and frameworks.
• Professional certifications required: CISSP, CISA, CISM.

Responsibilities

• Lead and mentor a team of Customer Success Managers.
• Develop strategies aligned with business goals.
• Oversee cybersecurity service delivery and ensure satisfaction.

Skills

Customer success management

Team leadership

Cybersecurity frameworks

Stakeholder management

Communication skills

Job description

A leading cybersecurity firm in Singapore is seeking a seasoned Customer Success Management (CSM) Lead to lead customer success initiatives and ensure exceptional service delivery. This role requires a minimum of 10 years of experience in customer success within the cybersecurity domain, strong leadership skills, and understanding of cybersecurity frameworks. The ideal candidate will hold professional certifications such as CISSP, CISA, or CISM. Join us to drive customer satisfaction and retention in a dynamic environment.