Senior Client Services Manager

CIELO TALENT PTE. LTD.; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading global talent solutions provider in Singapore is seeking a Senior Client Services Manager to oversee recruitment operations and lead a talented team across South-East Asia and Australia. The role demands extensive leadership experience, a deep understanding of talent acquisition, and the ability to foster strong client relationships. Candidates should have a bachelor's degree and be proficient in recruitment technologies. This position offers the opportunity to influence recruitment strategies and drive operational excellence within the organization.

Qualifications

• Extensive leadership experience in talent acquisition or human resources.
• Proven success in managing teams and delivering results.
• Experience leading recruitment teams in in-house or RPO environments.

Responsibilities

• Lead recruitment operations and manage a team of recruiters.
• Build strong client relationships to understand business needs.
• Ensure recruitment processes align with agreed standards.

Skills

Leadership in talent acquisition

Recruitment technologies

Data-driven decision-making

Strong communication skills

Education

Bachelor's degree or equivalent professional experience

Tools

Applicant Tracking Systems (ATS)

Microsoft Office applications

Job description

Job Description

Based in Singapore, the Senior Client Services Manager (SCSM) has accountability for delivering results for a key Cielo client through leading an experienced team of talent acquisition professionals team across South-East Asia and Australia. This role will report to the Client Services Director and be a key member of their regional leadership team.

The successful candidate will demonstrate the ability to provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive environment that encourages collaboration, development and empowers decision making. Additionally, the SCSM will successfully partner with our clients by demonstrating credibility through domain experience and market knowledge, while earning their trust and building strong relationships to achieve partnership goals.

They will model Cielo’s values and drive for team and partnership success. They maintain a culture of operational excellence and can clearly live and articulate Cielo’s “We Become You” promise.

Responsibilities

Team Leadership & Delivery

• Lead recruitment operations including sourcing, screening, and coordination activities.
• Manage, coach, and develop an experienced team of recruiters and recruitment support professionals.
• Drive team performance against agreed service levels, quality, and delivery metrics.
• Foster strong communication through regular one-on-one meetings, team forums, and structured check-ins.
• Guide the team in developing effective hiring strategies, including passive sourcing, recruitment marketing, and use of recruitment technologies.
• Oversee initiatives and campaigns to build candidate pipelines and support hiring demand.

Client Partnership

• Build strong working relationships with client stakeholders and develop a deep understanding of the client’s organisation, business needs, and priorities.
• Partner with the Client Services Director to deliver account plans and support quarterly and annual business reviews.
• Collaborate with recruiters and hiring leaders to provide consultative guidance and build trust.
• Support onboarding and implementation activities for new or evolving client engagements.

Operational Excellence & Governance

• Ensure recruitment processes are consistently applied and aligned with agreed standards.
• Oversee reporting, metrics, and data accuracy, including time-to-fill, recruiter productivity, and hiring outcomes.
• Support budget management and contribute to financial and resource planning discussions.
• Drive continuous improvement, standardisation, and best-practice sharing across accounts and teams.
• Contribute to broader organisational initiatives as part of the Client Services Management team.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Extensive leadership experience in talent acquisition or human resources, demonstrating proven success in managing teams and delivering results.
• Experience leading recruitment teams in either an in-house or RPO environment.
• Proficient in recruitment technologies such as Applicant Tracking Systems (ATS) and digital sourcing tools.
• Strong working knowledge of Microsoft Office applications.

Preferred:

• Experience in Life Sciences, Pharmaceutical, or Medical Device sectors.
• Familiarity with Southeast Asia and Australia/New Zealand markets, including managing diverse teams across cultures.
• Ability to present and influence across all levels of the client organisation.
• Experience managing recruitment in manufacturing or technical operations is a plus.
• Background in RPO or large-scale talent acquisition programs.
• Strong commercial acumen and understanding of business drivers.
• Track record of data-driven decision-making and governance in recruitment operations.

Additional information

All your information will be kept confidential according to EEO guidelines.