Mall Concierge & Club Lounge Operations Specialist

STRAITS RETAIL PROPERTY MANAGEMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A reputable property management firm in Singapore is seeking a dedicated individual to manage operations at the concierge counters and Paragon Club lounge. The ideal candidate should have a GCE 'O' Level certificate, with at least 1 year of experience in premium hospitality or customer service roles. Strong communication skills, including proficiency in Mandarin, are essential. This position involves supporting marketing events and maintaining high service standards.

Qualifications

• Minimally possess a GCE 'O' Level certificate.
• 1 year of experience in shopping mall, airline, hotel concierge, or premium hospitality.
• Excellent English communication skills are required.

Responsibilities

• Manage operations at the concierge counters and Paragon Club lounge.
• Support Marketing Communications with events and activities.
• Handle customer service requests efficiently.

Skills

Customer service

Communication skills

Team player

Microsoft Office

Able to speak Mandarin

Education

GCE 'O' Level certificate

Tools

CRM systems

Google Suite

Job description

A reputable property management firm in Singapore is seeking a dedicated individual to manage operations at the concierge counters and Paragon Club lounge. The ideal candidate should have a GCE 'O' Level certificate, with at least 1 year of experience in premium hospitality or customer service roles. Strong communication skills, including proficiency in Mandarin, are essential. This position involves supporting marketing events and maintaining high service standards.