Lux Concierge & Front Office Pro — Guest Services

MARINA BAY HOTEL PRIVATE LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel operator in Singapore seeks a Guest Services Executive to meet and exceed guest expectations while providing efficient and courteous service. The role involves managing room availability, providing recommendations for services, and handling inquiries. Ideal candidates should hold a Diploma in Hospitality or related field and possess strong communication and interpersonal skills. This position requires flexibility in working hours, including shifts, weekends, and holidays. Applicants will enjoy unique benefits like complimentary night stays in sister hotels.

Benefits

Learning & Development programs

Complimentary night stays

Health & Wellness programs

Retirement plans

Qualifications

• Candidate must possess at least a Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
• Enjoys interacting with guests and working in a fast-paced environment.
• Must be able to work rotationary shifts, weekends, and holidays.

Responsibilities

• Maintain operational standards for guest comfort and satisfaction.
• Manage room availability and requests as per standards.
• Provide recommendations for services and attractions.
• Handle cashiering duties and feedback collection.

Skills

Good communication skills

Interpersonal skills

Fast-paced environment adaptability

Education

Diploma in Business/Hospitality/Tourism/Hotel Management

Job description

A luxury hotel operator in Singapore seeks a Guest Services Executive to meet and exceed guest expectations while providing efficient and courteous service. The role involves managing room availability, providing recommendations for services, and handling inquiries. Ideal candidates should hold a Diploma in Hospitality or related field and possess strong communication and interpersonal skills. This position requires flexibility in working hours, including shifts, weekends, and holidays. Applicants will enjoy unique benefits like complimentary night stays in sister hotels.