Field Service Administrator

PEAK SCIENTIFIC SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading scientific technology company in Singapore is seeking a Service Coordinator who will manage stock and support the field service team. This role requires excellent communication skills and attention to detail, as well as familiarity with SAP and Microsoft Office tools. Responsibilities include scheduling services, managing spare parts inventory, and ensuring customer satisfaction. The ideal candidate is self-motivated and able to handle multiple tasks efficiently while maintaining focus.

Qualifications

• Knowledge of SAP would be advantageous.
• Foundation skillset with Microsoft Office products.

Responsibilities

• Planning preventative maintenance jobs.
• Scheduling jobs and services with customers.
• Creating service tickets on SAP CRM / SAP B1.
• Maintaining Peak information systems for efficiency.
• Responding to incoming customer requests professionally.
• Replenishing service spare stock for the field team.
• Coordinating logistics for timely delivery.
• Raising invoices for chargeable jobs.
• Managing outstanding invoices with Finance.
• Managing SEA stock effectively.

Skills

Team work

Attention to detail

Self-motivation

Excellent communication skills

Multi-tasking

Tools

SAP

Microsoft Office

Job description

Job Title: Service Coordinator

Reports to: Service Manager - SEA

Business Unit: Service Delivery

Location: Singapore

Direct Reports: No

Overview

Reporting to the Regional Service Manager, the Service Administrator will be responsible for the timely and accurate stock management to aid the field service team in achieving efficiency and group metrics. A conscience person with high attention to detail and the ability to prioritise workload as well as knowledge of Office based programmes and SAP.

Duties and Responsibilities

• Proactively planning preventative maintenance jobs
• Scheduling of jobs and services with external customers
• Service ticket creation and closure on SAP CRM / SAP B1
• Maintain Peak information systems to improve overall efficiency of dealing with customer support
• Working with the office to respond towards all incoming customer requests (telephone and email) in a professional, prompt and efficient manner to ensure total customer satisfaction
• Monthly replenishment of service spare stock level for regional field service team
• Working with Service Sales team to maintain confident stock level for P.M kits
• Coordination with logistics for timely delivery of needed items
• Raising invoice for chargeable jobs
• Working with Finance for outstanding invoices
• Active management of SEA stock

Experience

• Knowledge of SAP would be advantageous
• Foundation skillset with Microsoft Office products

Skills and Qualifications

• Team work – able to build relationships
• High levels of attention to details
• Timely follow-up
• Self-motivation with the capacity to plan time effectively and prioritise
• Superb communication skills – ability to communicate clearly
• Resilience – remains effective in the face of pressure
• Ability to multi-task while keeping focus to ensure tasks are completed

Measurement

• Meeting Service Delivery metrics – OTIF and SLA assignment
• FSE job assignments
• Stock Management
• Adaptation of SAP B1
• Weekly and monthly reports
• Weekly and monthly journal and schedule closures
• GST reconciliation