Deskside/Desktop Support Engineer

ENNOVATEZ PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT support company in Singapore is seeking experienced Deskside/Desktop Support Engineers. The role involves providing End User Computing support for multinational companies, troubleshooting hardware and software issues, and managing asset inventory. Ideal candidates should have a relevant degree and considerable experience in deskside support. Excellent communication and customer service skills are crucial for this position.

Qualifications

• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.

Responsibilities

• Provide level 2 End User Computing support.
• Handle asset and peripherals inventory management.
• Provide smart hands support for networks and servers.

Skills

End User Computing support

Troubleshooting skills

Customer service orientation

Problem-solving skills

Communication skills

Education

Diploma/Bachelor’s degree in computer science / information technology

Job description

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirements

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: Changi North Rise, Singapore

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