Customer Enforcement Executive [Email & Call Handling | Vehicle Incidents] - SM09

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore seeks a Customer Service Officer to handle vehicle damage reports and customer inquiries. The role involves assessing damages, managing accident reports, and performing follow-ups. Ideal candidates should be familiar with office software, and experience in a related field is a strong plus. A Class 3 or Class 2B driving license is advantageous. This position offers a work schedule of Monday to Friday, with flexible Saturday hours.

Qualifications

• Strong familiarity with office productivity software and web technologies.
• Experience in customer service, enforcement, or collections is a strong advantage.
• Class 3 or Class 2B driving license is advantageous.

Responsibilities

• Work with customers on vehicle damage reports through calls, emails, or visits.
• Investigate damages, assess repair costs, and follow up with customers.
• Assist in managing accident reports and follow-ups.
• Assist with vehicle recovery when required.
• Perform other tasks assigned by supervisor.

Job description

Customer Service Officer – Enforcement

• Working days: 5. 5 days
• Working time: Mon to Fri 9am-6pm/10am -7pm, Sat 9am-1pm /10am -2pm (can choose)
• Salary range: $2500 - $2800
• Working location: Paya Lebar

Responsibilities

• Working with the customer on their vehicle damage report in the form of outbound calls, emails or onsite visits.
• Required to investigate damages found on our vehicles, assess the cost of repairs and follow up with the customers.
• Assisting and managing accident reports and follow-ups.
• Assisting with the recovery of vehicles if required.
• Required to assist with any other tasks assigned by supervisor

Requirements:

• Strong familiarity in office productivity software and web technologies.
• Experience in this field will be a strong bonus (enforcement, collection, etc
• Having class 3 or class 2B (and above) licence would be advantageous

WhatsApp: https://wa.me/6591044149 (Shermaine)