Bilingual Front Office Executive — Guest Experience

H WORLD HOLDINGS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality company in Singapore is seeking a customer-oriented Front Office Executive for Ji Hotel Orchard. In this role, you will be the first point of contact for guests, ensuring seamless check-ins and exceptional service. Candidates must be proficient in both English and Mandarin, with strong problem-solving skills and a keen attention to detail. The ideal candidate should have a positive attitude and the ability to work in a team. This position may require working on rotating shifts, including weekends and public holidays.

Qualifications

• Proficient in Microsoft Office applications.
• Bilingual in English and Mandarin.
• Detail-oriented with strong interpersonal and customer service skills.

Responsibilities

• Prepare the workstation for each shift.
• Handle guest registrations, check-ins, and check-outs.
• Provide accurate information on hotel promotions and local events.
• Manage guest requests and coordinate follow-ups.
• Address guest feedback and escalate issues to management as needed.

Skills

Customer service

Interpersonal skills

Problem-solving

Bilingual (English, Mandarin)

Attention to detail

Tools

Microsoft Office

Job description

A hospitality company in Singapore is seeking a customer-oriented Front Office Executive for Ji Hotel Orchard. In this role, you will be the first point of contact for guests, ensuring seamless check-ins and exceptional service. Candidates must be proficient in both English and Mandarin, with strong problem-solving skills and a keen attention to detail. The ideal candidate should have a positive attitude and the ability to work in a team. This position may require working on rotating shifts, including weekends and public holidays.