Customer Service jobs in Saudi Arabia

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for. Webook.com is Saudi's #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. Webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

• Provide general administrative support to ensure the smooth operation of the office.
• Manage and distribute incoming and outgoing correspondence, including emails, letters, and packages.
• Schedule and coordinate meetings, appointments, and travel arrangements for staff members.
• Maintain office supplies inventory and place orders when necessary.
• Handle and prioritize incoming requests and inquiries from internal and external stakeholders.
• Assist in the preparation of reports, presentations, and other documents as required.
• Manage office facilities, including maintenance, repairs, and security.
• Ensure that office equipment, such as computers, printers, and telecommunication systems, are in good working condition.
• Coordinate with vendors and service providers for office-related services.
• Implement and maintain office policies and procedures to ensure efficiency and adherence to company standards.
• Support the onboarding process for new employees, including setting up workstations and providing necessary equipment and resources.
• Maintain and update physical and electronic records and files.
• Ensure the confidentiality and security of sensitive information and documents.
• Develop and implement record-keeping systems to facilitate easy retrieval of information.
• Conduct regular audits to ensure data accuracy and compliance with record-keeping policies and regulations.
• Coordinate the disposal and archiving of records in accordance with retention guidelines.

• High school diploma or equivalent; additional certification or training in office administration is a plus.
• Proven experience as an office administrator, office assistant, or similar role.
• Familiarity with office management procedures and basic accounting principles.
• Knowledge of office equipment and computer systems.
• Strong written and verbal communication skills in the local language.
• Proficiency in using office software and applications.
• Ability to handle stressful situations and resolve conflicts effectively.
• Strong organizational and multitasking skills.
• Proficient in office management software, such as Microsoft Office Suite (Word, Excel, PowerPoint) and collaboration tools.
• Strong organizational and time management skills to handle multiple tasks and prioritize accordingly.
• Attention to detail and accuracy in handling administrative duties.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Excellent problem-solving and decision-making abilities.
• Effective verbal and written communication skills.
• Ability to interact professionally with internal and external stakeholders at all levels.
• Strong customer service orientation and interpersonal skills.
• Ability to work well in a team environment and collaborate with colleagues.
• Ability to work in a dynamic and fast-paced environment.
• Willingness to take on new responsibilities and adapt to changing priorities.
• Demonstrated ability to work independently with minimal supervision.