Zoom Contact Center Sales Specialist - KSA

Zoom; Saudi Arabia; Hybrid; SAR 50,000 - 70,000; Full time

Job summary

تبحث شركة تكنولوجيا رائدة عن مدير حسابات لديه خبرة في مبيعات مراكز الاتصال في المملكة العربية السعودية. سيكون لديك فرصة لشراكة مع فرق الزميلين والشركاء لزيادة فرص المبيعات ودفع خطط التنفيذ. هذا الدور سيقوم بدعم الفرق التي تبيع حلول تجربة العملاء في جميع القطاعات.

Benefits

ثقافة عمل تعتمد على السعادة

دعم توازن الحياة والعمل

فرص للتطور المهني

Qualifications

• يفضل الخبرة في مبيعات مراكز الاتصال.
• قدرة على الشراكة مع فرق الهندسة والمنتجات.
• خبرة في تطوير استراتيجيات السوق والتعاون.

Responsibilities

• تأهيل العملاء المحتملين وإجراء تقييم الاحتياجات.
• تقديم العروض والتنسيق للمراجعات التجارية ربع السنوية.
• تنمية وصيانة الأعمال ضمن الحسابات الحالية.

Skills

المبيعات

التواصل مع العملاء

تخطيط حسابات العمل

الاستراتيجية التسويقية

Job description

Overview

أخصائي مبيعات ZCC في المملكة العربية السعودية

Zoom is looking for an Account Executive with experience in Contact Center/CX sales to sell our Zoom Customer Experience Platform in The Kingdom of Saudi Arabia. You will partner with account executives and Zoom channel partners to prospect new opportunities, increase the sales funnel, and drive sales execution plans. This role will support teams selling CX solutions into companies across all sectors within the southern region of Saudi Arabia.

About the Team

The Zoom CX sales team grows awareness, adoption, and deployment of Zoom Contact Center, Zoom Virtual Agent, and Zoom Workforce Engagement Management capabilities across Zoom customers. You will be a passionate market evangelist within Zoom customers and customer prospects framing our proposition around desired customer outcomes. Your overarching mission will be to help customers re-imagine their customer and agent experiences. The team builds on Zoom infrastructure and introduces how customer and agent journeys are improved when leveraging AI to provide personalized, prescriptive, and proactive experiences.

What we’re looking for

• Qualify leads and perform needs assessment, engaging technical resources
• Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews
• Have a proactive, outbound approach to attract new customers and generate CX conversations
• Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns
• Partner with Zoom Account Executives to upsell current customers and assist in closing potential customers
• Experience with business account, territory planning and delivering commercial models to our customers
• Develop go to market co-sell strategy (internal Zoom, alliance partner & channel partners)
• Partner with Product/Engineering on Contact Center integrations & roadmap requirements

What you can expect

Zoom is looking for an Account Executive with experience in Contact Center/CX sales, to sell our Zoom Customer Experience Platform in The Kingdom of Saudi Arabia. You will partner with account executives and Zoom channel partners to prospect new opportunities, increasing sales funnel and drive sales execution plans. This role will support teams selling CX solutions into companies across all sectors within the southern region of Saudi Arabia.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Learn more without a link.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability.