Warehouse Manager- Food & Beverage Industry| Saudi Arabia

Rawaj HCM Jobs; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

Join a leading company in the Food & Beverage industry as an Operations Manager in Riyadh. This role is pivotal in managing order fulfillment processes for both B2B and B2C customer segments, ensuring customer satisfaction and operational efficiency. We're seeking someone with strong organizational skills, experience in logistics, and a passion for delivering excellent customer service.

Qualifications

• Experience in order processing and fulfillment.
• Knowledge of both B2B and B2C customer segments.
• Basic inventory management knowledge.

Responsibilities

• Handle B2B and B2C orders and scheduling.
• Provide updates and resolve customer inquiries.
• Monitor stock levels and coordinate with inventory.

Skills

Organizational skills

Customer service skills

Multitasking

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Degree or diploma in logistics/supply chain

Tools

Order management systems (ERP/WMS)

Job description

Leverage your abilities and join the dynamic team of a leading company specializing in the Food & Beverage industry in Saudi Arabia, Riyadh .

The Operations Managerisresponsible for efficiently managing the order fulfillment process for both B2B and B2C customer segments. This role ensures timely and accurate processing of orders, from receipt to dispatch, to maintain high standards of customer satisfaction and operational efficiency.

Key Accountabilities

The position involves:

• Handling B2B and B2C orders by entering them into the system, scheduling them for shipping, and working with the warehouse team to ensure timely delivery.
• Providing regular updates to customers on order status, including any delays, changes, or issues in fulfillment and resolve their inquiries.
• Ensuring that all orders have correct documentation and maintain accurate records to match system data with physical inventory.
• Working closely with the delivery fleet and third-party logistics providers to ensure timely and accurate dispatch and delivery.
• Monitoring stock levels in coordination with the inventory team, alerting them to low stock or potential fulfillment issues.
• Generating and submitting regular reports on order fulfillment status, customer satisfaction, and KPIs to track efficiency and accuracy.

Knowledge, Skills, and Experience

We are Looking for:

• High school diploma or equivalent; a degree or diploma in logistics, supply chain, or a related field is preferred.
• Experience in order processing, fulfillment, or logistics, preferably with both B2B and B2C customer segments.
• Strong organizational and multitasking skills, customer service skills, proficiency in order management systems (ERP/WMS), and basic inventory management knowledge.
• Demonstrating strong customer service, attention to detail, teamwork, and problem-solving.