Waiter / Waitress

Rotana Jabal Omar Makkah; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hospitality establishment in the Makkah Region is seeking a dynamic Waiter/Waitress to provide exceptional service to guests. This role involves performing food and beverage service according to high standards, greeting customers, and maintaining cleanliness. Ideal candidates should possess hospitality training and experience in high-volume restaurants, along with excellent guest service skills. Join us to create memorable dining experiences and enhance guest satisfaction in this vibrant setting.

Qualifications

• Previous experience as a Waiter/Waitress in a high-volume restaurant.
• Good command of English is essential.

Responsibilities

• Perform all necessary tasks to service food and beverage.
• Greet and seat customers professionally.
• Acquire in-depth knowledge of the menu.
• Monitor quality of food & beverage served.
• Practice good customer relations and address complaints.
• Maintain hygiene and cleanliness standards.
• Manage service preparations effectively.
• Ensure minimum wastage and breakage.
• Use upselling techniques to enhance guest satisfaction.

Skills

Guest service

Interpersonal skills

Adaptability

Teamwork

Education

Diploma/degree in hospitality

Job description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward. As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

Responsibilities

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork