Waiter

Accor Hotels; Umluj; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel chain is seeking a Waiter/Server to deliver an elevated dining experience at SLS The Red Sea in Umluj, Saudi Arabia. You will provide high-quality food and beverage service while ensuring guest satisfaction through attention to detail and upselling techniques. Responsibilities include maintaining service standards and managing guest inquiries. This role requires excellent communication and problem-solving skills, as well as efficient use of POS systems. Join the team and contribute to a remarkable experience for guests.

Qualifications

• Excellent communication skills and a confident demeanor.
• Ability to handle guest inquiries and complaints effectively.
• Strong organizational skills and attention to hygiene standards.

Responsibilities

• Provide consistent, professional service of all food and beverage offerings.
• Support the Supervisor in meeting service quality and guest satisfaction goals.
• Act as a liaison between the kitchen and service team.

Skills

Attention to detail

Customer service skills

Upselling techniques

Problem-solving

Tools

POS systems

Job description

Company Description

Welcome to a place where the extraordinary takes center stage. Ennismore, with its mischievous and marvelous SLS Hotels, is bringing a fantastical wonderland of luxury and lifestyle to the oasis that is The Red Sea.

Opening in 2025, SLS The Red Sea is not just another hotel—it’s a theatrical playground of indulgence and curiosity, designed for those who crave the unexpected. With 150 lavish keys, 5 show‑stopping Food & Beverage experiences, and a decadent spa sanctuary, this destination is crafted to dazzle both adults seeking pleasure and families yearning for connection and wonder.

This is no ordinary project—this is a cathedral of pleasure. If you’re ready to say farewell to the ordinary and help script the story of one of Saudi Arabia’s most exciting luxury openings, this might be your cue.

Job Description

At SLS Red Sea, a Waiter/Server plays a key role in delivering an elevated and dynamic dining experience that is bold, playful, and personal. Reporting to the F&B Supervisor, this position is responsible for providing attentive, high-quality food and beverage service while supporting the overall operation of the outlet. The Waiter/Server ensures smooth day-to-day service, contributes to guest satisfaction, and helps drive revenue through upselling and expert product knowledge.

Key Responsibilities

• Provide consistent, professional service of all food and beverage offerings in accordance with hotel SOPs and brand standards.
• Ensure a smooth flow of daily operations and support the Supervisor in meeting service quality and guest satisfaction goals.
• Act as a liaison between the kitchen and the service team to ensure timely and accurate order delivery.
• Maintain a strong presence on the floor, anticipating guest needs and ensuring a warm, engaging, and efficient dining experience.
• Confidently handle guest inquiries, comments, or complaints with a solution‑focused and proactive approach.
• Maintain cleanliness, hygiene, and presentation standards across the dining area and service stations.
• Use POS systems (e.g., Micros) efficiently for order‑taking and billing processes; handle cash and credit transactions in line with company procedures.
• Monitor product quality and communicate any inconsistencies to the Supervisor or Chef.
• Consistently apply upselling techniques to enhance the guest experience and maximize revenue.
• Assist in daily and weekly inventory checks and ensure proper storage and stock levels of operating equipment and supplies.
• Support the bar operations when required.
• Attend pre‑shift briefings, team meetings, and training sessions as required.
• Deliver highly personalized service to all guests, including VIPs, ensuring each guest feels recognized and valued.

Additional Information

• Participate in the Quality improvement process
• Maintain a close relationship with other department Managers/heads.
• Work closely with the hotel team either in finance or other departments to ensure smooth communications are maintained.