VIP Guest Relations Specialist

Hilton Worldwide, Inc.; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Relations Team Member in Makkah to engage with VIP guests throughout their stay. The role involves welcoming VIPs, managing the guest relations desk, and ensuring all service standards and requests are met. The ideal candidate will have a passion for outstanding guest service, excellent communication skills, and a calm demeanor. This is a full-time position with opportunities to create remarkable hospitality experiences for guests.

Qualifications

• Calm, organized individual with great attention to detail.
• Excellent communication skills essential.
• Passion for delivering exceptional Guest service.

Responsibilities

• Coordinate with Housekeeping for VIP guest room allocations.
• Welcome and manage the guest check-in process for VIPs.
• Serve as the main contact point for VIP guests.

Skills

Attention to detail

Excellent presentation skills

Exceptional Guest service

Multi-tasking

Computer literacy

Professional hospitality manner

Guest relations experience

Conflict resolution

Cash handling

Job description

A leading global hospitality company is seeking a Guest Relations Team Member in Makkah to engage with VIP guests throughout their stay. The role involves welcoming VIPs, managing the guest relations desk, and ensuring all service standards and requests are met. The ideal candidate will have a passion for outstanding guest service, excellent communication skills, and a calm demeanor. This is a full-time position with opportunities to create remarkable hospitality experiences for guests.