Valet Parker - Saudi Talent

Rotana Hotels; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel group in Saudi Arabia seeks a dedicated Valet Parker responsible for ensuring guest cars are parked and returned promptly. Candidates should have a passion for exceptional customer service and previous experience in hospitality. Ideal applicants will possess a valid local driving license and excellent communication skills in English. The role involves greeting guests warmly, maintaining good public relations, and delivering service that meets or exceeds expectations. Join a dynamic team focused on creating memorable guest experiences.

Qualifications

• Previous experience in a similar position within the hospitality field is ideal.
• Good command in both written and spoken English is required.

Responsibilities

• Park and return guest cars promptly.
• Greet guests upon arrival and ensure tickets are given promptly.
• Maintain knowledge of hotel services to respond to guest queries.

Skills

Customer Focus

Teamwork

Adaptability

Taking Responsibility

Understanding the Job

Recognizing Differences

Education

Valid country Driving License

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Valet Parker you are responsible to park and return guest cars in an appropriate manner whereby your role will include key responsibilities such as:

• Ensure guests are greeted upon arrival, tickets are given promptly and cars are parked
• Ensure that cars are delivered within 5 minutes upon guest request
• Maintain an up to date knowledge of the hotel services and respond to guest queries
• Ensure effective handover is done upon duty start, gaining information from earlier shift colleagues
• Make control tours at the main door ensuring that cleanliness is at maximum level
• Forward all guest complaints or problems to Superiors
• Maintain and safeguard all guest car keys and record every car parked
• Establish and maintain good public relations with guests while meeting or exceeding their expectations
• Ensure that airport / crew transportation flow is maintained effectively if applicable
• Treat all clients and colleagues in a polite and courteous manner at all times
• Give complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful manner
• Be aware of the UAE driving regulations and abide by them

Education, Qualifications & Experiences

You should ideally have previous experiences in a similar position within the hospitality field. You must also have good command in both written and spoken English and need to be a holder of a valid country Driving License.

Knowledge & Competencies

The ideal candidate will be a well presented, young minded individual with an outgoing and friendly attitude. You are an extremely proactive and ‘switched on’ person and with an approachable nature. You are reliable and a safe driver, who stays calm under pressure and should possess the following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork