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Keeta; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global delivery service is seeking a Training Coordinator to enhance the rider training system and ensure operational excellence in Saudi Arabia. The role involves designing training objectives, conducting regular training sessions, and developing evaluation methods. This position offers a unique opportunity to impact community growth while navigating diverse markets. Ideal candidates will excel in planning, communication, and collaboration within a dynamic team environment.

Qualifications

• Experience in designing training systems with metrics-based goals.
• Ability to develop training objectives and evaluation methods.
• Skill in coordinating training roll-out plans and formats.

Responsibilities

• Design and optimize the rider training system with key metrics.
• Conduct regular rider training and promote behavior guidelines.
• Implement training roll-out plans and design learning activities.

Job description

About Us

Keeta, the international subsidiary of Meituan—the global delivery giant is on a mission to transform food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage. Our story began in 2023 in Hong Kong, China, where we became an industry leader in under a year. Building on that momentum, we entered Saudi Arabia in 2024 and soon expanded to over 20 cities. In 2025, we accelerated further, launching in Qatar, Kuwait, and the UAE within a remarkable 40-day span. This was followed by our entry into Brazil, progressing from a pilot in Santos and São Vicente to an official launch in São Paulo, with more destinations ahead.

What You'll Do

• Design and optimize the rider training system with key metrics-driven goals—new hire training pass rate, customer complaint rate, customer satisfaction, and rider on-time service rate. Develop overall plans and pacing for onboarding training, regular training, and refresher courses. Define objectives, content, delivery formats, and evaluation methods for each training module.
• Regularly conduct rider training, promote rule updates or daily behaviour guidelines for riders, manage rider equipment and other service assets, ensure daily operations, and maintain Keeta brand image.
• Organise and implement training roll-out plans: schedules, assign instructors, secure venues, and set up online tools. Coordinate design of online and offline class formats, hands-on simulations, and other learning activities. Training contents include application operations, compliance requirements, service experience, safety and fulfillment, and reward and penalty mechanisms.

What We Need From You

• Design and optimise the rider training system with key metrics-driven goals—new hire training pass rate, customer complaint rate, customer satisfaction, and rider on-time service rate. Develop overall plans and pacing for onboarding training, regular training, and refresher courses. Define objectives, content, delivery formats, and evaluation methods for each training module.
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What Makes This Role Exciting

• Design and optimise the rider training system with key metrics-driven goals—new hire training pass rate, customer complaint rate, customer satisfaction, and rider on-time service rate. Develop overall plans and pacing for onboarding training, regular training, and refresher courses. Define objectives, content, delivery formats, and evaluation methods for each training module.
• Regularly conduct rider training, promote rule updates or daily behaviour guidelines for riders, manage rider equipment and other service assets, ensure daily operations, and maintain Keeta brand image.

Why Join Keeta

• Power Global Delivery to Transform Communities: As the driving force behind Meituan's global expansion, Keeta is delivering more than just food and goods, but real impact too. We believe in growth that lifts everyone: our people, our partners, and the communities we serve.
• Break Through Borders, Grow Without Bounds: With Keeta's global reach, your potential has no borders. You'll navigate diverse markets and cultures, developing a global mindset and local expertise.
• Team Up to Outthink and Outdeliver: At Keeta, you'll work with a team that thrives on collaboration. We tackle challenges head-on, driven by a shared determination to deliver results. Open debate and bold ideas are encouraged—because great solutions emerge when perspectives converge.

Skills

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