Technical Team Lead: Mobile & PC Repair

Merge Recruitment Agency; Dammam; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading recruitment agency is seeking a Technical Team Leader in Dammam, Saudi Arabia. The successful candidate will develop and oversee operations at the Service Center while troubleshooting technical problems related to customer devices. Key responsibilities include ensuring quality standards, improving the Customer Satisfaction Index, and managing team dynamics. Applicants should possess strong problem-solving abilities and leadership skills. This is a critical role for enhancing service delivery.

Responsibilities

• Develop operations for the Service Center and troubleshoot technical problems.
• Provide solutions to emerging technical issues.
• Ensure services are in line with quality standards.
• Interact with the team to improve Customer Satisfaction Index.
• Assist the technical head in creating objectives.
• Assign tasks based on team members' strengths.
• Secure necessary tools and resources for repairs.

Job description

A leading recruitment agency is seeking a Technical Team Leader in Dammam, Saudi Arabia. The successful candidate will develop and oversee operations at the Service Center while troubleshooting technical problems related to customer devices. Key responsibilities include ensuring quality standards, improving the Customer Satisfaction Index, and managing team dynamics. Applicants should possess strong problem-solving abilities and leadership skills. This is a critical role for enhancing service delivery.