Team Leader - Food & Beverage - Jumeirah Jabal Omar Hotel

Jumeirah Hotels and Resorts; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hospitality brand in Saudi Arabia is seeking a Team Leader for the Food & Beverage Department. The role involves supervising service workflows, monitoring cashier compliance, and enhancing customer satisfaction. Ideal candidates should possess basic computer skills and experience with cashiering systems. The position offers a competitive salary, generous benefits, and excellent opportunities for career growth within a prestigious hotel group.

Benefits

Attractive salary

Generous F&B benefits

Reduced hotel rates

Excellent leave and healthcare packages

Flight home benefits

Qualifications

• Basic knowledge of computers and technical skills where applicable.
• Experience with customer service and cashiering systems.

Responsibilities

• Supervise workflow during service and provide hands-on support.
• Monitor cashiering to ensure compliance with procedures.
• Respond to customer feedback and complaints appropriately.
• Make recommendations for operational improvements.

Skills

Basic Computer Knowledge

Technical know-how

Handling telephone enquiries

Handling Micros Cashiering system

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Jabal Omar

Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.

About the Job

An opportunity has arisen for Team Leader for Food & Beverage Department to join Jumeirah Group.

The main duties and responsibilities of this role:

• Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands‑on support.
• Supervises and monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.
• Monitoring customer satisfaction and responding to customer feedback and complaints ensuring JI procedures for CSI and Compliant Handling are followed.
• Informs Outlet Manager / Assistant Manager of any complaints, negative feedback from guests after they first try to resolve.
• Actively uses the database of customer details / history to assist in guest recognition.
• Advice the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Basic Computer Knowledge
• Technical know‑how where applicable (Intermediate/Advanced)
• Exposure of handling telephone enquiries
• Exposure of handling Micros Cashiering system

About the Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care packages, flights home, other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.