System / Database Operations Expert

هيئة الزكاة والضريبة والجمارك; Riyadh Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A governmental authority in Saudi Arabia is looking for an IT Systems and Database Operations Specialist to manage and optimize their IT operations and databases. The role requires a minimum of 5 years of relevant experience and a Bachelor's or Master's degree in Computer Science or Information Technology. Responsibilities include overseeing daily operations, troubleshooting technical issues, and developing maintenance plans to ensure high performance and efficiency. Candidates should have strong problem-solving skills and experience in automation.

Qualifications

• Minimum of 5 years of relevant experience in IT systems and database management.
• Proficient in troubleshooting IT incidents and providing technical support.
• Experience in developing maintenance plans for IT systems.

Responsibilities

• Prepare and analyze complex reports related to ZATCA IT systems.
• Oversee daily operations of ZATCA systems and databases.
• Monitor performance and recommend improvements based on KPIs.

Skills

Database operations

Systems monitoring

Technical support

Automation

Problem-solving

Education

Bachelor’s or Master’s degree in Computer Science

Job description

Job Purpose Jobholders at this level are capable of operating with minimal supervision. They work within guidelines and procedures to prepare more complex, specialized or ad‑hoc reports in their related field. They contribute to the completion of milestones or operational targets within the assigned functional area. They undertake operational activities including participating in the development of ZATCA IT systems and database operations guidelines and standards, installing, configuring and upgrading software, hardware, operating systems and processes, implementing operations and security patches and vendors’ release notes, troubleshooting root causes, providing technical support for incidents and tickets, monitoring ZATCA systems and applications daily to ensure proper operation and support with performance reports.

• Assess current ZATCA systems and database operational model, identify gaps and challenges to define IT systems and database operations areas of improvement and stay abreast of the latest trends and standards.
• Gather business needs, oversee the development of databases design, review and finalize database capacity plans to ensure that all projects are aligned with set plans.
• Collect needed operational inputs, perform daily operations of ZATCA systems and databases to maintain the best operational performance.
• Oversee all daily work activities of systems and database operations, assess the feasibility of automation to build scripts automating the daily operations when possible.
• Develop maintenance implementation plans based on technical needs and implement the necessary maintenance activities in coordination with all relevant stakeholders to maintain optimal system performance.
• Receive and review change requests related to IT systems and database, monitor the implementation of the requests to ensure all requests are handled on time.
• Receive and prioritize systems/database incidents and escalated tickets to ensure troubleshooting and technical support activities are conducted timely and according to business priorities.
• Monitor and assess the performance, health and safety of IT systems and databases, recommend performance and hardware improvements to meet business objectives and required quality.
• Review Systems and Database Operations performance reports, analyze actual performance against set KPIs, and implement the needed actions to improve operations performance.
• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner.
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out efficiently.
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly.
• Perform other duties as requested.

Job Qualifications And Requirements A minimum of 5 years of relevant experience. Bachelor’s or Master’s degree in Computer Science, Information Technology, or equivalent is required.