Strategic Customer Success Manager, EMEA - REMOTE

Jobgether; Remote; SAR 200,000 - 300,000; Full time

Job summary

A leading tech solutions provider is seeking a Strategic Customer Success Manager in Saudi Arabia to enhance product adoption and ensure long-term value for enterprise customers. This role involves managing a strategic portfolio, fostering relationships, and collaborating across teams to deliver customized solutions. The ideal candidate should have a strong background in customer success within B2B SaaS and experience managing high-value accounts. Benefits include unlimited PTO, a generous education budget, and family leave support.

Benefits

Unlimited Paid Time Off (PTO)

10-year exercise window for stock options

Generous budget for professional development

Qualifications

• Minimum of five years of customer success experience in B2B SaaS.
• Proven ability to manage strategic customer accounts exceeding $2m in ARR.
• Experience working with complex, configurable products.

Responsibilities

• Drive product adoption and retention with enterprise customers.
• Manage a strategic portfolio of approximately 20 customers.
• Foster multi-threaded relationships and monitor customer health.
• Align communications with Sales, Product, Support, and Operations teams.
• Tailor configurations and create necessary training for customers.
• Support customers through evolving workflows.

Skills

Customer success experience in B2B SaaS

Managing strategic customer accounts

Strong communication skills

Detail-oriented

Adaptability to customer needs

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Customer Success Manager, EMEA. In this role, you will have the opportunity to drive product adoption, enhance customer health, and ensure long-term value for our partner's most complex and largest enterprise customers. Your expertise will shape the support for a diverse clientele, ranging from rapidly growing teams to established public companies. This position requires a strong understanding of a highly configurable product, providing insight into how customers can effectively integrate these solutions into their hiring processes.

Accountabilities

• Partner with upmarket customers to drive product adoption and retention.
• Manage a strategic portfolio of approximately 20 enterprise customers with significant ARR.
• Foster multi-threaded relationships and proactively monitor customer health.
• Collaborate with Sales, Product, Support, and Operations teams to align stakeholder communication.
• Tailor configurations and create training to meet specific customer needs for successful outcomes.
• Anticipate risks and support customers through evolving workflows.

Requirements

• Minimum of five years of customer success experience in B2B SaaS.
• Proven ability to manage strategic customer accounts exceeding $2m in ARR.
• Experience working with complex, configurable products.
• Strong communication skills to convey complex concepts simply.
• Detail-oriented with a focus on timely follow-ups and CRM updates.
• Curiosity to explore product details and adaptability to customer needs.

Benefits

• Emphasis on high-quality work with a focus on thoroughness.
• 10-year exercise window for stock options, allowing flexibility.
• Unlimited Paid Time Off (PTO) policy.
• Fully paid family leave for twelve weeks within the US.
• Generous budget for equipment, software, and office furniture.
• $100/month education budget, with support for additional professional development.