Strategic Account Director

Classera; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading educational technology firm is seeking a Program Leader to drive a global digital training initiative focused on Islamic Halal standards. This role requires strong expertise in program leadership and stakeholder management, with 7+ years in relevant environments. Responsibilities include overseeing platform delivery, enhancing stakeholder relationships, and monitoring financial performance under a revenue-share model. The ideal candidate will have a proven track record in managing strategic partnerships within the EdTech sector, especially with government stakeholders in the Middle East.

Qualifications

• 7+ years in program leadership, strategic partnerships, or government account management.
• Experience in EdTech, LMS platforms, or digital learning preferred.
• Track record in delivering complex initiatives across functions.

Responsibilities

• Own partnership governance, ensuring clarity in decision-making.
• Manage platform delivery and customization aligned to training requirements.
• Monitor revenue performance linked to the training initiative.

Skills

Program leadership

Stakeholder management

Executive communication

Cultural sensitivity

Commercial awareness

Job description

Classera has entered into a long-term, strategic partnership with a Saudi government entity to design, deploy, and scale a global digital training ecosystem dedicated to Islamic Halal standards. This initiative is not a single project or market rollout; it is a multi‑year, multi‑country transformation program with implications across education, compliance, workforce enablement, and international institutional collaboration.

Core Accountability Statement

• All contractual, technical, and strategic commitments to the partner are delivered to standard, on time, and at scale.
• The Halal training platform evolves in alignment with partner objectives, regulatory requirements, and global deployment needs.
• Classera’s internal teams operate in lockstep toward a unified execution roadmap.
• The partnership expands internationally in a structured, commercially viable, and reputationally sound manner.
• Financial outcomes under the revenue‑share model are accurately tracked, reported, and optimized.

Key Leadership Responsibilities

• Act as the primary owner of the partnership governance model, ensuring clarity in decision‑making, escalation, and accountability.
• Develop and maintain a deep understanding of the partner’s long‑term vision, regulatory mandate, implementation roadmap, and success metrics.
• Establish trusted, high‑credibility relationships with senior government stakeholders, including C‑level sponsors, program leaders, and operational counterparts.
• Lead structured governance forums such as quarterly business reviews, annual strategic planning cycles, and executive performance readouts.
• Translate partner expectations into executable internal plans and ensure alignment across Classera leadership.

Platform Delivery, Customization & Technical Oversight

• Own end‑to‑end accountability for all platform‑related commitments made under the partnership agreement.
• Oversee platform customizations aligned to Halal training requirements, certification workflows, and regional compliance needs.
• Manage feature enhancements required to support scalability, reporting, content localization, and institutional onboarding.
• Coordinate technical integrations with partner systems, regulatory databases, or third‑party platforms where applicable.
• Ensure white‑labeling, branding, and user experience adaptations align with government and cultural expectations.

Global Expansion & Business Development Enablement

• Identify priority Islamic and emerging markets where the Halal training platform can be deployed.
• Collaborate with Classera’s regional sales leaders, partnership teams, and local representatives to position the solution effectively.
• Support market entry strategies, pilot program launches, and executive‑level engagements with prospective stakeholders.
• Facilitate introductions and relationship development with ministries, regulators, NGOs, Islamic organizations, and private Halal institutions.
• Contribute to proposal development, solution design, and commercial structuring for new markets.

Internal Cross‑Functional Orchestration

• Coordinate efforts across Product, Engineering, Customer Success, Support, PMO, Marketing, and regional Sales teams.
• Establish clear internal governance rhythms, including weekly or bi‑weekly execution reviews.
• Ensure all internal stakeholders understand the strategic importance, timelines, and expectations associated with the partnership.
• Resolve conflicts in prioritization, resourcing, or sequencing through influence rather than authority.

Financial Performance & Revenue Share Governance

• Monitor revenue performance linked to the Halal training initiative.
• Track operational and commercial metrics such as number of institutions onboarded, volume of courses delivered, platform adoption and utilization rates, gross and net revenue generated.
• Prepare structured financial and operational reports for both Classera leadership and the partner entity.
• Ensure transparency, accuracy, and auditability of revenue‑share calculations.

Operational Excellence & Scalable Execution

• Document best practices for onboarding institutions, deploying content, and supporting users across countries.
• Drive continuous improvement in platform usability, onboarding experience, and support workflows.
• Ensure the partner receives a consistently high‑quality experience at every touchpoint.
• Create frameworks that allow the Halal training model to be replicated efficiently in new markets.

Risk Management, Compliance & Cultural Governance

• Early identification of operational, delivery, reputational, or regulatory risks.
• Ensure alignment with Saudi government policies, data protection requirements, and contractual obligations.
• Maintain sensitivity to religious, cultural, and geopolitical considerations related to Islamic education and Halal standards.
• Operate within Classera’s governance, escalation, and compliance frameworks.

Experience & Capability Requirements

• 7+ years in program leadership, strategic partnerships, enterprise customer success, or large‑scale government account management.
• Strong preference for experience in EdTech, LMS platforms, digital learning, or government‑led transformation programs.
• Proven track record delivering complex, long‑term initiatives across multiple functions and geographies.
• Prior exposure to Middle Eastern government stakeholders is a significant advantage.

Core Competencies

• Executive‑level communication and stakeholder management.
• Deep understanding of technology delivery lifecycles and customization processes.
• Ability to lead through influence in matrixed organizations.
• Strong planning, prioritization, and execution discipline.
• Commercial awareness and growth orientation.
• High cultural sensitivity, particularly in Islamic and government contexts.