STORE MANAGER

Bulgari; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A prestigious luxury brand is seeking a STORE MANAGER in Jeddah to lead the boutique team, manage client relationships, and drive sales excellence. The ideal candidate will have a strong business acumen, leadership skills, and a deep understanding of the luxury retail market. This role is exclusive to Saudi Arabian nationals and offers a unique opportunity to shape the customer experience in a prestigious environment.

Qualifications

• Understanding of store procedures and digital processes.
• Knowledge of high luxury retail landscape and competition.

Responsibilities

• Manage the boutique team and achieve sales objectives.
• Drive unique customer experiences through team leadership.
• Implement business action plans based on performance metrics.
• Foster relationships with clients and generate new business opportunities.

Skills

Business acumen

Client relationship management

Coaching and mentoring

Knowledge of luxury retail

Job description

Position

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well as innovation and magnificence.

To complete our team driven by excellence and commitment, creating a working environment that achieves full customer satisfaction, Bulgari Middle East is looking for its next generation of retail professionals to join our magnificent maison:

STORE MANAGER - JEDDAH

FOR SAUDI ARABIAN NATIONALS ONLY

Job responsibilities

MISSION

• Actively participate in the development of the organization and the business in the region by building trusting relationships with all stakeholders externally and internally (in Dubai HQ and with other boutiques).
• Your understanding of our brand positioning and your business acumen will drive the teams to deliver sales and provide our guests with unique and memorable experiences.
• Lead by example through close proximity to the teams and clients, and develop team members to ensure structure and accountability.
• Embrace a culture of entrepreneurship and innovation, adapt with agility in a fast-moving environment, and proactively propose and implement new ways of working aligned with the company’s vision and guidelines.

MAIN ACCOUNTABILITIES

Business Management :

• Manage the entire boutique team, client relationships, and business operations to achieve sales objectives and store KPIs.
• Spend the majority of time on the shop floor with sales teams and clients.
• Define action plans based on mystery shopping and Voice of the Client results, and ensure their implementation.
• Stay informed about competitor analysis and upcoming movements within the high luxury retail landscape in local markets.

Team Management :

• Adopt a coaching approach and consistently use this skill with the sales team to deliver a unique shopping experience (customer focus, storytelling, service, selling skills).
• Observe the sales floor and provide structured feedback based on ongoing client experience situations.
• Establish routine coaching and feedback sessions, both on the spot and in monthly meetings.
• Create and hold inspiring daily briefs that motivate and empower staff throughout the day.
• Partner with the Sales Training department to identify developmental needs and create SMART action plans.
• Ensure participation in training sessions to develop knowledge on collections, selling techniques, brand stories, security, etc.
• Implement localized onboarding plans for new joiners where applicable.

Client Management :

• Proactively recruit new customers and organize events to generate new business opportunities.
• Encourage team participation in social events.
• Cultivate a culture of long-term relationship building.
• Nurture relationships with clients both in-store and outside, using client database activities as per marketing guidelines.
• Collaborate with regional CRM teams to review, implement, and follow up on client retention and growth strategies.
• Address client concerns and disputes to ensure satisfaction is restored.

Profile

TECHNICAL SKILLS

• Knowledge of store procedures and digital processes.
• Understanding of the luxury business and competition.

SOFT SKILLS

• Lead by example with business acumen and proactive engagement.
• Prioritize customer satisfaction and deliver excellence.
• Be a coach and demonstrate managerial effectiveness, integrity, and trust.
• Maintain curiosity and drive for change.

Additional information

Master of the House :

• Ensure good maintenance, safety, proper functioning of the store, and adherence to product assortment and visual standards.
• Manage store stock efficiently according to KPIs and propose corrective actions.
• Ensure compliance with company norms and procedures.
• Foster a frictionless client experience through digital tools and omnichannel initiatives.

Market Knowledge :

• Have profound knowledge of brand locations, events, and marketing activities within their environment (city, street, mall, department store).