Software Pre-Sales Engineer

Cequens; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading cloud communication platform in Saudi Arabia seeks a Pre-Sales Solutions Engineer to act as the technical liaison for sales. The role involves understanding client needs, demonstrating SaaS solutions enhanced by AI, and collaborating with multiple teams to deliver impactful results. The ideal candidate will have a solid technical background, experience in SaaS sales, and strong communication skills. This is an onsite position based in Riyadh.

Qualifications

• Strong understanding of SaaS and CPaaS architectures.
• Comprehensive understanding of AI concepts and models.
• Extensive experience in crafting impactful use cases.

Responsibilities

• Collaborate with sales to understand customer requirements.
• Develop and deliver product demonstrations and PoCs.
• Analyze customer needs and design appropriate solutions.

Skills

SaaS and CPaaS architectures

AI concepts and models

Interface with C-level executives

Prompt engineering

Programming/scripting languages

Full-cycle SaaS sales experience

Education

Bachelor's degree in Computer Science or related field

Job description

About CEQUENS

CEQUENS is a leading cloud communication platform in the Middle East and Africa region and is dedicated to simplifying communications and building bridges to allow businesses to communicate with their customers, no matter where they are. The company provides Omni‑Channel communication APIs enabling enterprises and developers to communicate with their customer base worldwide.

About the Role

As a Pre‑Sales Solutions Engineer, you will serve as the technical liaison between the sales team and prospective clients. Your primary responsibility is to understand client needs and demonstrate how the company's CPaaS/SaaS solutions, enhanced by AI capabilities, can address those needs effectively. This role involves crafting tailored solutions, delivering compelling demonstrations, and ensuring a smooth transition from pre‑sales to implementation. The right candidate will come from a software development background, know the SDLC well, and will not be a network or security engineer.

The role is based in Riyadh onsite, so you will already be based in Saudi Arabia. The position will involve building industry‑specific use cases utilizing CEQUENS products and solutions, showcasing the value and impact of the CEQUENS platforms. It will lead on RFP/RFI submissions and act as liaison between different departments to cover technical and business requirements to ensure best‑optimal results achieved.

Key Responsibilities

• Collaborate with sales representatives to understand customer requirements and present tailored solutions that leverage the company's CPaaS/SaaS offerings, including AI functionalities.
• Analyze customer needs and design appropriate solutions that integrate seamlessly with their existing systems and workflows.
• Develop and deliver product demonstrations and PoCs to showcase the value and capabilities of the solutions.
• Assist in the preparation of technical proposals, RFP/RFI responses, and other documentation to support the sales process.
• Work closely with product management and engineering teams to relay customer feedback and influence product development.
• Stay informed about industry trends, competitive products, and emerging AI technologies in the SaaS and CPaaS space.
• Lead on RFP/RFI submissions and act as liaison between different departments to cover technical and business requirements.

Essential Skills & Qualifications

• Strong understanding of SaaS and CPaaS architectures, APIs, and integration methods.
• Comprehensive understanding of AI concepts and models, including various Large Language Models (LLMs) and their applications.
• Excellent ability to interface effectively with C‑level executives and technical decision‑makers, presenting complex demos and conducting business‑driven workshops.
• Extensive experience in crafting impactful use cases and customer journeys based on thorough business analysis and customer requirements.
• Solid technical background with proficiency in prompt engineering and programming/scripting languages such as JavaScript, Python, and Java, as well as web technologies.
• Full‑cycle SaaS sales experience with enterprise clients, with the ability to consistently deliver against targets.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Advanced degrees are a plus.