Service Line Specialist - Intelligent Automation

Cognizant; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading technology firm is seeking a qualified professional for a diverse role focusing on health and safety in Saudi Arabia. Responsibilities include managing service operations, technical support, client relationship cultivation, and IT service engagements. Candidates should hold a relevant bachelor's degree and possess strong analytical, communication, and negotiation skills, with fluency in Arabic and English. The role offers a chance to work in a dynamic environment promoting operational excellence.

Qualifications

• Bachelor's degree in relevant field (Engineering, Business, or Marketing) or equivalent experience required.
• Strong analytical, communication, and negotiation skills; ability to work with cross-functional teams.
• Experience with MS Office, customer service tools, and project management.

Responsibilities

• Perform installation and maintenance of automotive workshop equipment.
• Manage logistics operations and ensure smooth cash flow.
• Provide technical reports and troubleshoot machinery.
• Cultivate client relationships and conduct market research.
• Lead IT Service Management engagements and ensure compliance.

Skills

Strong analytical skills

Negotiation skills

Communication skills

Fluency in Arabic

Fluency in English

Education

Bachelor's degree in Engineering, Business, or Marketing

Tools

MS Office

Customer service tools

Job description

Overview

Develop and deliver health and safety programs, ensure compliance with legislation, manage budgets, and collaborate to enhance employee wellbeing.

Perform installation and maintenance across various facilities and equipment, provide technical support, conduct production analyses, and train personnel in operations and safety.

Responsibilities

• Perform installation and maintenance of automotive workshop equipment; manage service tickets and provide technical support.
• Perform Artificial Lift installations, conduct production analysis, ensure safety compliance, and train new hires in operations.
• Manage logistics operations, prepare plans, liaise with clients, and ensure smooth cash flow while maintaining strong communication and computer skills.
• Install, maintain, and repair refrigeration systems with effective communication and mechanical engineering skills.
• Provide technical reports, troubleshoot machinery (e.g., Dextra machines), and ensure safety and compliance while collaborating globally.
• Oversee logistics operations, manage contracts, analyze costs, optimize processes, and lead a supply chain team.
• Seek and manage MSSQL, Linux, Windows environments for system administration and applications coordination (Non-SAP focus).
• Provide strategic oversight for Operational Excellence culture, stakeholder engagement, governance, change management, and certifications.
• Develop and maintain information security strategies, manage cyber risks, and promote cybersecurity awareness while ensuring regulatory compliance.
• Provide strategic oversight for Human Resources, Knowledge Management, and Corporate Social Responsibility initiatives (ESG experience and certifications).
• Provide strategic oversight for Engineering and Operations to ensure risk management and process alignment with organizational objectives.
• Provide strategic oversight for corporate finance functions including financial analysis, reporting, procurement, and contract management.
• Cultivate client relationships, conduct market research, deliver sales presentations, negotiate contracts, and pursue business opportunities.
• Identify business opportunities in construction machinery, achieve sales targets, build client relationships with strong negotiation and communication skills.
• Perform market research, build client relationships, deliver sales presentations, and achieve targets in various sectors.
• Lead IT Service Management engagements, develop managed service proposals, design operating models, and ensure industry-standard compliance.
• Monitor customer service interactions, evaluate performance, develop learning plans, and analyze trends with fluency in Arabic and English.
• Deliver post-sales support, resolve inquiries, administer databases, perform backups, and ensure database security with strong communication skills.
• Guide clients in implementing SAP Fieldglass solutions, analyze requirements, deliver technical solutions, and foster client relationships.
• Architect integration of monitoring platforms into ServiceNow, lead CMDB projects, and support AIOps features for predictive analytics and incident response.
• Engage with sellers, conduct vehicle inspections, assist in closing deals, and ensure positive customer experiences with strong sales and service skills.

Qualifications

• Bachelor's degree in relevant field (Engineering, Business, or Marketing) or equivalent experience as indicated within the description.
• Experience with MS Office, customer service tools, project management, and knowledge of HTML where specified.
• Strong analytical, communication, and negotiation skills; ability to work with cross-functional teams.
• Fluency in Arabic and English where required.

Location

Dammam/Khobar/Eastern Province - Saudi Arabia

Additional Notes

The original listing includes multiple roles and responsibilities across industries. This refined version consolidates the information into a cohesive set of responsibilities and qualifications while omitting marketing boilerplate and non-essential notices. There are no expired indicators in the provided text.