Service Delivery Manager, IT & Client Services

Saudi Petroleum Services Polytechnic; المحمدية; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading technology service provider in the Riyadh Region is looking for a Service Delivery Manager to oversee client-facing technology services and enhance service delivery. Key responsibilities include managing service quality, ensuring compliance with SLAs, and collaborating with cross-functional teams. Ideal candidates should have a strong background in IT service management and possess exceptional leadership skills.

Qualifications

• Background in IT service management is required.
• Strong leadership skills are essential.

Responsibilities

• Oversee client-facing technology services and improve service delivery.
• Manage service quality and ensure SLA compliance.
• Collaborate with cross‑functional teams.

Job description

A leading technology service provider in the Riyadh Region is looking for a Service Delivery Manager to oversee client-facing technology services and enhance service delivery. Key responsibilities include managing service quality, ensuring compliance with SLAs, and collaborating with cross-functional teams. Ideal candidates should have a strong background in IT service management and possess exceptional leadership skills.