Senior IT Support Specialist

Ninja; Riyad Al Khabra; On-site; SAR 200,000 - 300,000; Full time

Job summary

A retail and logistics company in Saudi Arabia is seeking a Senior IT Support Specialist to ensure seamless IT operations across all sites. You will supervise the IT support team, deliver high-quality technical support, and implement ITIL processes. The ideal candidate has over 4 years of experience in IT support, strong troubleshooting skills, and a Bachelor’s degree in IT or a related field, along with ITIL Certification. This role is key to maintaining service continuity in a fast-paced environment.

Qualifications

• 4+ years of experience in IT or technical support roles.
• Solid experience with incident management and helpdesk operations.
• Experience supporting retail, warehouse, or logistics environments.

Responsibilities

• Deliver high-quality technical support and resolve complex issues.
• Supervise the IT support team and implement ITIL-based processes.
• Coordinate with business and operational functions.

Skills

Troubleshooting skills

ITIL processes

MS 365 knowledge

Google Workspace knowledge

Azure Fundamentals knowledge

Education

Bachelor’s degree in IT, Computer Science, or a related field

ITIL Certification

Job description

The Senior IT Support Specialist is responsible for ensuring seamless IT operations across all company sites by delivering high-quality technical support and resolving complex issues. The role supervises the IT support team, coordinates with business and operational functions, and implements ITIL-based processes to maintain service continuity, enabling smooth and efficient business operations in a fast-paced retail and warehouse environment.

Requirements

• 4+ years of experience in IT or technical support roles.
• Strong troubleshooting skills for hardware, software, and operating systems.
• Solid experience with ITIL processes, incident management, and helpdesk operations.
• Experience supporting retail, warehouse, or logistics environments.
• Bachelor’s degree in IT, Computer Science, or a related field.
• ITIL Certification (required).
• MS 365, Google Workspace, and Azure Fundamentals (AZ-900) knowledge.