Senior IT Services Engineer

Smart Technology Solutions; Riyad Al Khabra; On-site; SAR 200,000 - 300,000; Full time

Job summary

A tech solutions provider in Saudi Arabia is seeking an experienced IT Manager. This role involves managing IT support, leading critical incidents, and ensuring service quality. Ideal candidates will have a Bachelor's degree in Computer Science and over 8 years of experience in enterprise environments. The company values a culture of growth, providing flexible work options and a supportive environment for talent development.

Benefits

Flexible work options

Continuous feedback

Collaborative environment

Qualifications

• Minimum 8 years experience in IT support or managed services.
• Strong background in enterprise environments.
• Clear leadership during critical incidents.

Responsibilities

• Eliminate recurring incidents through permanent fixes.
• Lead Sev-1 and Sev-2 incidents and close within SLA.
• Coach L1 and L2 teams on tools and best practices.

Skills

Problem management

Trend analysis

Scripting

Automation

Leadership

Client alignment

Education

Bachelor degree in Computer Science or Information Technology

Tools

ITIL

Microsoft

Job description

Responsibilities

• Eliminate recurring incidents through permanent fixes
• Build and extend automation to remove manual work
• Lead Sev-1 and Sev-2 incidents and close within SLA
• Coach L1 and L2 teams on tools and best practices
• Lead complex IT projects end to end
• Supervise service teams and drive client improvement
• You ensure all services meet contractual and SLA commitments
• You use data to improve service quality and reliability
• You listen to clients and turn feedback into real technical change

Requirements

• Bachelor degree in Computer Science or Information Technology
• Professional certifications preferred ITIL Microsoft or similar
• Minimum 8 years experience in IT support or managed services
• Strong background in enterprise environments
• Strong problem management and trend analysis skills
• Hands on scripting and automation experience
• Clear leadership during critical incidents
• Ability to train and mentor technical teams
• Strong client and stakeholder alignment skills
• Proven project delivery across multiple workstreams

Benefits

• A culture of growth : Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.
• Continuous feedback : We don’t wait for annual reviews — we believe in real-time coaching and development.
• Supportive & collaborative vibes : We're all about learning together, cheering each other on, and diving into challenges as a team.
• A space for every personality : Love socializing? You’ll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We’ve got dedicated Focus Rooms perfect for deep work.
• Flexible work options : Enjoy up to 6 Work from Home days per month — balance that works for you.