Senior Incident Manager - Banking IT Operations Lead

TAWANTECH; Riyadh; On-site; SAR 180,000 - 220,000; Full time

Job summary

An international technology firm is seeking an experienced Incident Manager to lead and manage Tier 1 and Tier 2 IT operations. You will ensure timely incident detection, escalation, and resolution across core banking and financial systems. The ideal candidate will have over 10 years of experience in IT incident management and a strong background in banking or financial services technology operations. This role offers an opportunity to maintain minimal disruption and ensure quick recovery in critical situations.

Qualifications

• 10+ years of experience in IT incident management or IT operations.
• Experience leading Tier 1 & Tier 2 teams in large-scale IT environments.
• Strong background in banking or financial services technology operations.

Responsibilities

• Lead the end-to-end incident management process to ensure fast response and business continuity.
• Coordinate with technical, business, and vendor teams during critical incidents.
• Track SLAs and KPIs to ensure compliance with service standards.

Skills

Incident Management

Problem Solving

Leadership

Communication

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

CA Service Desk

OpenText SMAX

Job description

An international technology firm is seeking an experienced Incident Manager to lead and manage Tier 1 and Tier 2 IT operations. You will ensure timely incident detection, escalation, and resolution across core banking and financial systems. The ideal candidate will have over 10 years of experience in IT incident management and a strong background in banking or financial services technology operations. This role offers an opportunity to maintain minimal disruption and ensure quick recovery in critical situations.