Senior HR Leader — CX Growth & Scale (Saudi Arabia)

SupportFinity™; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading FinTech company in Riyadh is seeking a Senior HR Manager to build and scale its Customer Service organization. This role involves overseeing HR operations, ensuring compliance with local laws, and promoting employee engagement within a rapidly growing environment. The ideal candidate will have substantial HR experience and thrive under pressure, supporting over 1,000 employees in the organization.

Benefits

Autonomy and responsibility from day one

Collaborative and inclusive culture

Flexible working hours

Employee stock options program

Comprehensive health insurance

Qualifications

• Experience overseeing HR processes including contracts, payroll, and compliance.
• Ability to design scalable onboarding and retention frameworks.
• Strong communication and stakeholder management skills.

Responsibilities

• Build the HR foundation for the Saudi Customer Service organization.
• Partner closely with teams to support headcount growth while maintaining compliance.
• Drive HR operations and compliance with Saudi Labour Law.

Skills

Deep knowledge of Saudi labour law and local HR systems

Proven experience in scaling HR operations

Strong operational and analytical mindset

Empathetic yet firm leadership

Fluency in Arabic and English

Job description

A leading FinTech company in Riyadh is seeking a Senior HR Manager to build and scale its Customer Service organization. This role involves overseeing HR operations, ensuring compliance with local laws, and promoting employee engagement within a rapidly growing environment. The ideal candidate will have substantial HR experience and thrive under pressure, supporting over 1,000 employees in the organization.