Senior HR Business Support Specialist

Zahid Group; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading organization in Jeddah is seeking an experienced HR professional to provide vital HR support services, manage employee relations, and ensure compliance with labor laws. The ideal candidate will hold a Bachelor's degree in Human Resources Management, possess at least 5 years of experience, and be fluent in both English and Arabic. This role offers a competitive salary and a chance to contribute to HR initiatives within a dynamic work environment.

Qualifications

• Bachelor's degree in Human Resources Management or related field required.
• Minimum 5 years of relevant experience preferred.
• Professional HR certifications are advantageous.

Responsibilities

• Handle complex employee inquiries and provide timely resolutions.
• Manage employee data integrity and confidentiality.
• Ensure alignment with labor laws and best practices.

Skills

HR policies and procedures

Employee relations

Conflict management

Grievance handling

Fluency in English

Fluency in Arabic

Education

Bachelor's degree in Human Resources Management

Master's degree in a relevant discipline

Professional certifications such as SHRM-CP or SHRM-SCP

CIPD Level 5

Tools

SAP Success Factors

Job description

Job Summary

Play a crucial role in providing comprehensive HR support, guidance and expertise to internal stakeholders, ensuring smooth HR operations, and contributing to the achievement of Zahid business excellence.

Key Roles and Responsibilities

HR Support Services

• Handle complex employee inquiries and issues, providing timely and accurate resolutions.
• Ensure compliance with applicable labor laws and regulations in HR practices and processes.
• Workforce management in accordance of assessing in support of the organizational charts practice & recommendation for the best practice that aligned with the group.

Employee Data Management and Reporting

• Oversee and maintain accurate employee data in HR system, ensuring data integrity and confidentiality.
• Generate HR reports/dashboards and analytics to support data-driven decision-making and HR metrics tracking.
• Conduct regular audits to identify and resolve data discrepancies or inconsistencies.

HR Policy and Procedure

• Ensure HR practices align with industry best practices and legal requirements.
• Collaborate with cross‑functional teams to communicate policy changes and ensure compliance.

Employee Relations and Conflict Resolution

• Provide guidance and support in handling employee relations issues, investigations, and conflict resolution.
• Conduct investigations into employee complaints or misconduct, maintaining objectivity and confidentiality.
• Develop and deliver training programs to enhance employee relations and promote a positive work culture.

HR Initiatives

• Contribute to HR initiatives, such as performance management, employee engagement, or diversity and inclusion programs.
• Collaborate with HR colleagues and stakeholders to ensure successful project implementation.

Qualifications, Knowledge, Experiences & Skills

• Bachelor's degree in Human Resources Management, Business Administration, or a related field. A master's degree in a relevant discipline is a plus.
• Professional certifications such as SHRM-CP or SHRM-SCP, or CIPD Level 5.
• Understanding of HR policies, procedures, best practices and knowledge of local, and national labor laws.
• Knowledge of employee relations principles, conflict management techniques, and grievance handling procedures.
• Proficiency in using an HRIS such as, SAP Success Factors.
• Ability to collect, analyze, and interpret HR data to identify trends, patterns, and insights.
• Minimum 5 years of relevant experience.
• Fluency in both English and Arabic.