Senior Guest Experience Manager

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A luxury hotel group in Saudi Arabia seeks an experienced GEM Manager to oversee the Guest Experience department. The role demands strong leadership in ensuring exceptional guest service and operational efficiency. Candidates should have at least three years of Front Office and Guest Service experience in luxury hotels. A Bachelor's degree in Hotel Management is preferred. This position aims to enhance the overall guest experience while maintaining high operational standards.

Qualifications

• 3+ years Front Office/Guest Service experience at a similar hotel.
• Proven results in luxury hotel operations.

Responsibilities

• Oversee efficient operation of the Guest Experience department.
• Work with departments to ensure guest needs are met.
• Manage guest history and profile systems.

Skills

Front Office experience

Guest Service experience

Fluent in English

Education

Bachelor’s degree in Hotel Management

Job description

A luxury hotel group in Saudi Arabia seeks an experienced GEM Manager to oversee the Guest Experience department. The role demands strong leadership in ensuring exceptional guest service and operational efficiency. Candidates should have at least three years of Front Office and Guest Service experience in luxury hotels. A Bachelor's degree in Hotel Management is preferred. This position aims to enhance the overall guest experience while maintaining high operational standards.