Senior Customer Quality Lead | RCA, Lean Six Sigma, HV

Hitachi Vantara Corporation; Dammam; On-site; SAR 100,000 - 120,000; Full time

Job summary

A global technology company in Saudi Arabia seeks an experienced professional to manage customer complaints and enhance satisfaction. The role requires a Bachelor's degree in engineering, 12-15 years of experience in Installation & Commissioning, and strong skills in quality assurance. Candidates must be proficient in spoken and written English. This position involves conducting root cause analysis, developing corrective actions, and maintaining compliance with internal and external regulations.

Qualifications

• 12-15 years of experience managing customer complaints.
• Experience in Installation & Commissioning and High voltage service engineering.
• Proficiency in English communication both spoken and written.

Responsibilities

• Manage customer complaints and enhance satisfaction.
• Conduct root cause analysis and develop corrective actions.
• Maintain compliance with regulations and guidelines.

Skills

Strong GIS product knowledge

Quality Control/Quality Assurance

Lean Six Sigma

Communication and Presentation Skills

Influencing Continuous Improvement

Education

Bachelor’s degree in engineering

Tools

SAP QM Module

Job description

A global technology company in Saudi Arabia seeks an experienced professional to manage customer complaints and enhance satisfaction. The role requires a Bachelor's degree in engineering, 12-15 years of experience in Installation & Commissioning, and strong skills in quality assurance. Candidates must be proficient in spoken and written English. This position involves conducting root cause analysis, developing corrective actions, and maintaining compliance with internal and external regulations.