Senior Clinical Support Specialist, Joint Replacement, Western Region

Stryker; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading medical device company in Saudi Arabia is seeking a Senior Clinical Support Specialist to support Joint Replacement procedures. The role involves managing end-to-end clinical projects, training healthcare professionals, and ensuring exceptional customer service in clinical environments. Candidates should have a relevant degree, 4+ years in clinical support, and fluency in Arabic and English. Travel is required for this position.

Qualifications

• Bachelor's degree or equivalent in medical, biomedical or a related field.
• Minimum 4 years of relevant experience in clinical support.
• Proven experience in clinical, theatre work environment.
• Fluency in Arabic and a good command of English.
• Valid KSA driving license.

Responsibilities

• Manage complex projects and cases end-to-end, providing expert-level solutions.
• Prepare for cases in advance, audit theatre stock, and manage consignment inventory.
• Attend surgical cases and provide service to customers in theatre and clinical environments.
• Conduct trials and evaluations of products, deliver training to healthcare professionals.
• Plan, execute, and monitor activities to achieve customer service excellence.
• Work with team members to ensure customer service excellence.
• Demonstrate exceptional product knowledge and professionalism.
• Collaborate with logistics and sales teams for timely delivery of products.

Job description

Overview

Work Flexibility: Field-based

The Senior Clinical Support Specialist responsibilities include directly supporting Stryker products associated with Joint Replacement procedures and optimizing customer service. This role within Western Region, Saudi Arabia will focus on supporting our customers to provide a best in class procedural solution.

What you will do

• Manage complex projects and cases end-to-end, providing expert-level solutions and guiding clinical innovation across teams.
• Prepare for cases in advance, audit theatre stock (implants, disposables, and instruments), manage consignment inventory, and ensure efficient stock utilization and rotation.
• Attend surgical cases and provide service to both existing and new customers in theatre and clinical environments, ensuring the highest level of support and customer care.
• Conduct trials and evaluations of products, deliver in-depth training to healthcare professionals, and organize workshops and training events for a broad customer group.
• Plan, execute, and monitor activities to achieve industry-leading customer service, ensuring all documentation, including case-order-forms, is accurately submitted for invoicing.
• Work closely with team members and the Regional Manager to ensure customer service excellence and provide feedback to the product team for continuous improvement.
• Demonstrate exceptional product knowledge and professionalism, effectively communicating product features, benefits, and clinical applications to customers.
• Collaborate with logistics and sales teams to ensure timely delivery of products, proper stock management, and seamless coordination for customer requirements.

What you need

Required:

• Bachelor's degree or equivalent in medical, biomedical or a related field.
• Minimum 4 years of relevant experience in clinical support.
• Proven experience in clinical, theatre work environment.
• Fluency in Arabic and a good command of English.
• Valid KSA driving license.

Preferred

• Experience in implants, orthopedics, or disposables.

Travel Percentage: 70%