Senior Associate - SME Account Management

SupportFinity™; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading insurance provider in Riyadh is seeking a Senior Associate for SME Account Management. The ideal candidate will be responsible for selling BUPA products based on customer needs, ensuring all sales processes are followed while maintaining high customer satisfaction. Proficiency in both Arabic and English is essential as well as the ability to work under pressure. You will track sales activities, report to the team leader, and maintain relationships with clients. This full-time position is targeted at entry-level candidates with a strong drive to achieve sales goals.

Qualifications

• Fluent in both Arabic and English.
• Capable of working under demanding conditions.
• A strong drive to achieve sales targets.

Responsibilities

• Ensure BUPA products are sold based on customer needs.
• Follow set KPIs for sales activities.
• Maintain customer satisfaction throughout the sales process.
• Submit quotations and reports in a timely manner.
• Collect premiums as per financial policies.
• Track sales stages and maintain client relationships.

Skills

Written and spoken English

Written and spoken Arabic

Ability to work under pressure

Drive to perform at high levels

Job description

Senior Associate - SME Account Management

Bupa Arabia | Posted Jan 5, 2026

Full-time

Riyadh

Negotiable

Entry (0-2 yrs)

Job Description

To ensure that specific BUPA products are sold to the retail customers based on the leads generated, as per the need of the customer and ensuring that all the sales processes are followed ensuring high customer satisfaction thereby helping the Retail Sales business achieve their targets.

• Follow set KPI's by team leader for number of calls, visits and proposals.
• Search for new leads by different sources (Net - calls - territory Management - Referrals - CRM … etc)
• Ensure submitting the quotation within department KPI's (72 hours).
• Ensure high standard written correspondences in Arabic & English
• Fulfill Renewal book target
• Track all sales stages from identification of prospect, calls, meetings, follow ups, pricing and agreement signature, relation
• Ensure premium collection according to Finance policy
• Ensure Premium collection in accordance to BA credit control policy
• Achieving 100 % of Outstanding collection
• Ensure that the daily sales report is sent to the Team Leader
• Ensure that a monthly report of all the accounts that have been won & lost
• Maintain awareness of market trends and competitors
• Meet minimum weekly sales call standards and complete all reporting, forecasting in a timely manner
• Maintain awareness of market trends and competitors' practices and pass on the intelligence to the retail sales management
• Ensure that the customer is completely satisfied with the interaction during the interaction.
• Follow up on customer query & request which requires interaction with other departments (Membership - Customer Service - Pre-Auth - Claim - Finance …etc)
• Ensure monthly visit or when needed to build good relationship with the client & apply the loyalty program
• Comply with all regulatory requirements of SAMA & CCHI to mitigate any compliance risk

Skills

• Should have good grasp in written and spoken English & Arabic
• Ability to work under pressure
• Drive to perform at high levels

Job code EX-4AFBF420

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