Senior Airport Services Lead - Passenger Experience

Qatar Airways; Saudi Arabia; On-site; SAR 149,000 - 225,000; Full time

Job summary

A leading international airline is seeking a Senior Airport Services Agent to join their team in Neom, KSA. In this role, you will provide outstanding service to passengers during check-in and boarding, ensuring adherence to the airline's safety standards. Candidates should have a minimum of 3 years of experience in similar roles, excellent communication skills, and a strong customer focus. The successful candidate will work in a high-pressure environment, assisting passengers and liaising with various airport departments as needed.

Qualifications

• Minimum 3 years of related experience, with 1 year in Airport Operations.
• DCS experience and knowledge of ticketing is an advantage.
• Ideally completed courses in Passenger Handling and Customer Services.

Responsibilities

• Liaise with Check-in and transfer desk for smooth passenger acceptance.
• Assist passengers with entry requirements, visas, and residence permits.
• Ensure passengers are assisted smoothly through airport facilities.

Skills

Communication skills

Customer service

Problem-solving

Fluency in English

Job description

A leading international airline is seeking a Senior Airport Services Agent to join their team in Neom, KSA. In this role, you will provide outstanding service to passengers during check-in and boarding, ensuring adherence to the airline's safety standards. Candidates should have a minimum of 3 years of experience in similar roles, excellent communication skills, and a strong customer focus. The successful candidate will work in a high-pressure environment, assisting passengers and liaising with various airport departments as needed.