Security Managed Services Manager

Accenture; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A global professional services firm in Riyadh is seeking an experienced Security Managed Services Manager to oversee managed security services for clients. Responsibilities include managing SOC operations, ensuring adherence to SLAs, and driving continuous improvement initiatives. The ideal candidate should have 8+ years in cybersecurity, a strong service management background, and relevant certifications. This role offers opportunities for professional development within a top-tier consulting environment.

Qualifications

• 8+ years of experience in cybersecurity or IT service management.
• Proven experience managing security operations for enterprise clients.
• Hands-on expertise with SOC, SIEM, and related platforms.

Responsibilities

• Lead and manage the delivery of managed security services.
• Oversee service operations ensuring SLAs and KPIs are met.
• Drive continuous improvement initiatives in cybersecurity.

Skills

Security operations management

Incident response

Threat intelligence

Service management frameworks (ITIL, ISO 27001)

Excellent communication skills

Education

Bachelor’s degree in Computer Science, Cybersecurity, or IT

Tools

SOC

SIEM

EDR

Job description

We are seeking an experienced Security Managed Services Manager to lead and oversee the delivery of managed security services for our clients. This role is responsible for managing service operations, ensuring high-quality delivery, and driving continuous improvement in cybersecurity services. The ideal candidate will have a strong background in security operations, service management, and client engagement.

Key Responsibilities

• Lead and manage the delivery of managed security services, including SOC operations, incident response, vulnerability management, and threat intelligence.
• Oversee service operations, ensuring SLAs, KPIs, and contractual obligations are consistently met.
• Develop and maintain service delivery processes, playbooks, and operational documentation aligned with industry frameworks (ISO 27001, NIST, ITIL).
• Drive continuous improvement initiatives, including automation, integration of new technologies, and process optimization.
• Collaborate with clients, internal stakeholders, and third-party vendors to ensure service excellence and client satisfaction.
• Provide coaching, mentoring, and professional development for service delivery teams.
• Prepare and deliver reports, metrics, and executive briefings on service performance and security posture.
• Support compliance and audit activities, ensuring managed services meet regulatory and contractual requirements.
• Manage escalations, major incidents, and crisis situations with professionalism and urgency.

Required Qualifications

• Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, or related field (Master’s preferred).
• 8+ years of experience in cybersecurity or IT service management, with at least 3 years in a managerial or leadership role.
• Proven experience managing security operations and delivering managed services to enterprise clients.
• Hands‑on expertise with SOC, SIEM, EDR, vulnerability management, and threat intelligence platforms.
• Strong understanding of service management frameworks (ITIL, ISO 27001) and incident response processes.
• Excellent communication, leadership, and stakeholder management skills.
• Relevant certifications (e.g., CISSP, CISM, ITIL, ISO 27001 Lead Implementer) are highly desirable.

Preferred Skills

• Experience in banking, government, or critical infrastructure sectors.
• Familiarity with cloud security operations (AWS, Azure, GCP).
• Project management and service delivery experience.
• Ability to work in a fast‑paced, client‑facing environment.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑ and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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