RMA Technician

Emdad; Riyad Al Khabra; On-site; SAR 30,000 - 50,000; Full time

Job summary

A technology company located in Al-Qassim Province, Saudi Arabia, is seeking a technician to perform functional testing and troubleshooting of electronic products. The ideal candidate must have an electronics certification and experience with test instruments, board soldering, and low current systems like CCTV. The role involves following safety procedures, communicating with sales on RMA updates, and maintaining an orderly workstation. The position requires a good command of English and the ability to handle job stress effectively.

Qualifications

• Minimum electronics certification from an accredited school.
• Experience using test instruments like Multimeter and Oscilloscope.
• Ability to perform board soldering and replace faulty components.
• Knowledge of networking systems is required.
• Experience with low current systems including CCTV and smart home.

Responsibilities

• Perform functional tests of company’s board and system products.
• Test and troubleshoot board failures as required.
• Provide detailed failure symptom descriptions for troubleshooting.
• Follow applicable work instructions for testing and repairs.
• Replace or fix hardware components as needed.

Skills

Test instruments usage (Multimeter, Oscilloscope)

Board soldering

Networking knowledge

Low current systems experience (CCTV, Alarm systems)

Effective communication in English

Education

Electronics certification from accredited technical or engineering school

Job description

Responsibilities

• Perform functional test of company’s board and system level products.
• Test and troubleshoot board failures as required.
• Provide detailed symptom descriptions for failures uncovered during functional test to assist in component-level troubleshooting.
• Follow all applicable work instructions to perform testing and repair processes.
• Replace or fix hardware components as needed.
• Follow and improve RMA procedure as per company and vendor policy.
• Discuss problems (technical and process) encountered while testing/troubleshooting with supervisor and engineering staff and recommend solutions to improve work efficiency.
• Escalate product and process issues to management and help with problem resolution.
• Follow all company, safety and production procedures and regulations and maintain a clean and orderly workstation.
• Communicate RMA updates to sales team.
• Keep records for RMA requests and detailed reports for each one.
• Make sure to meet the service level required by company.

Requirements

• Minimum electronics certification from accredited two-year technical or four-year Engineering school.
• Using test instruments like Multimeter, Oscilloscope, Power Supplies, etc.
• Perform board soldering and faulty component identifying and replacement.
• Networking Knowledge is required.
• Low current systems experience such as CCTV, Access control, Alarm systems and smart home.
• Reading and understanding schematics, datasheets, and written work instructions.
• Ability to handle job stress and interact effectively with others in the workplace.
• Good command of the English language: Ability to read, write and speak English well.
• Ability to carry out detailed written and oral instructions.