Retail Operations Director (ROD002)

Foreground LLC; Riyadh; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading regional apparel retailer is seeking a Retail Operations Director to oversee operational performance across stores in Saudi Arabia and the GCC. This role requires extensive retail operations experience, strong leadership skills, and a proven record in P&L management. The ideal candidate will drive customer satisfaction initiatives and lead store expansions to align with brand strategy.

Qualifications

• 12+ years of progressive retail operations experience; minimum 5 years in senior leadership.
• Proven expertise in managing operations across multiple countries.
• Strong understanding of P&L management.

Responsibilities

• Lead operational performance in retailers across Saudi Arabia and GCC.
• Implement operating standards across all branches.
• Monitor KPIs such as sales per square foot and staff productivity.
• Collaborate with teams to optimize in-store experiences.

Skills

Operational leadership

Financial acumen

Cross-functional collaboration

Retail operations management

Education

Bachelor's degree in Business Administration, Retail Management, or related field

MBA preferred

Job description

Foreground is partnering with a leading regional apparel retailer to appoint a Retail Operations Director who will oversee end-to-end store performance, operational excellence, and customer experience across the GCC. This executive role requires a proven leader who can manage large-scale retail operations, introduce efficiency frameworks, and drive sustainable profitability while adapting to market trends and consumer behaviors.

Responsibilities

• Lead the operational performance of retail stores across Saudi Arabia and the wider GCC.
• Establish and implement operating standards, ensuring consistent execution across all branches.
• Monitor KPIs including sales per square foot, inventory turnover, and staff productivity.
• Collaborate with merchandising, supply chain, and marketing teams to optimize in-store experiences.
• Drive initiatives to enhance customer satisfaction and loyalty programs.
• Ensure compliance with legal, health, and safety standards across all outlets.
• Lead store expansion and refurbishment programs aligned with brand strategy.

Qualifications

• Bachelors degree in Business Administration, Retail Management, or related field; MBA preferred.
• 12+ years of progressive retail operations experience, with at least 5 in a senior leadership role.
• Proven expertise in managing multi-country apparel operations.
• Strong financial acumen and understanding of P&L management.
• Excellent leadership and cross-functional collaboration skills.