RETAIL AND OPERATIONS EXECUTIVE

Vacheron Constantin; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A prestigious luxury brand is seeking an experienced Retail Operations Manager to oversee compliance, supply chain coordination, and performance analysis in Riyadh. The successful candidate will manage operational standards and drive operational excellence across boutique locations. Strong communication skills, retail experience, and proficiency in Microsoft Office are essential, with familiarity in retail systems and fluency in English being highly valued.

Qualifications

• 3+ years in retail operations, retail excellence, or boutique coordination.
• Proactive, solution-oriented with a hands-on approach.
• Team player with strong analytical skills to interpret data.

Responsibilities

• Oversee boutique operations and compliance training.
• Coordinate with supply chain teams for import/export processes.
• Monitor KPIs and provide reporting and analysis to improve performance.

Skills

Retail operations experience

Strong communication skills

Analytical skills

Proficient in Microsoft Office

Familiar with SAP and Gemini

Fluency in English

Job description

KEY RESPONSIBILITIES

OPERATIONS

• Boutique Operations & Compliance.
• Ensure compliance with all retail, operational, events, and audit standards of the Maison and group.
• Act as key liaison for boutique audits, driving compliance training and corrective action plans as needed.
• Conduct monthly internal audits at the boutique to proactively identify opportunities for improvement.
• Oversee inventory-related processes including stock counts, goods reception, and movement analysis.
• Lead operational and compliance onboarding for all new joiners.
• Oversee aftersales operations: monitor repair tracking, ensure SLA targets are met, act as liaison between local, regional, and HQ customer service teams.

Supply Chain

• Coordinate with regional and central supply chain teams to ensure timely and accurate import/export of Maison related orders.
• Monitor shipment tracking, customs clearance (Cities Green Light), and reception timelines to avoid delays.
• Monitor and process e-commerce and phone sales orders.

RETAIL

• Performance Analysis & Reporting.
• Gather and consolidate business performance data and generate holistic business recaps.
• Monitor boutique KPIs (traffic, conversion, average price, NPS) and provide regular reporting, analysis, and insights to improve performance.
• Track and update individual performance analysis (Client Advisor KPIs, productivity).
• Analyze business trends and performance, making data-driven suggestions/recommendations to achieve short and long-term goals.

Retail Excellence Projects

• Assist with qualitative retail excellence projects (Mystery Shopper, Product Interest tools such as Airtable, Product presentation, Boutique environment), from conception to roll-out.
• Support initiatives to elevate service quality, team performance, and retail standards.
• Share local and global best practices to enhance operations and service across boutiques.

REQUIRED CANDIDATE PROFILE

• 3+ years in retail operations, retail excellence, or boutique coordination.
• Proactive, solution-oriented, with a hands-on approach to operations and problem-solving.
• Strong communication skills and effective cross-functional collaboration.
• Team player with a proactive, results-driven attitude.
• Strong analytical skills to interpret data and performance metrics for action plans.
• Proficient in creating and navigating reporting dashboards and retail KPIs.
• Flexible, adaptable, and capable of multitasking.
• Proficient in Microsoft Office (Excel and PowerPoint).
• Familiar with retail systems such as SAP and Gemini.
• Fluent in English; Arabic is a plus.