Reservations Agent

Hilton Worldwide, Inc.; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Reservations Agent in Riyadh who will be the main contact for room reservations, ensuring excellent service to influence guest decisions. The ideal candidate should possess strong customer service skills, professionalism, and organizational abilities. This role entails converting inquiries into business and responding to sales leads. Experience in a reservations environment is advantageous.

Qualifications

• Passion for delivering great customer service.
• Strong interpersonal skills with guests and team members.
• Previous experience in a Reservations environment is advantageous.

Responsibilities

• Convert inquiries into contracted business.
• Respond positively to sales inquiries.
• Identify sales leads as appropriate.
• Ensure all reservations are completed accurately.
• Provide prompt and efficient service.

Skills

Customer service

Professional telephone manner

Communication skills

Administration skills

Organizational skills

Intermediate computer proficiency

Education

Tertiary qualifications or collegiate-level degree

Job description

Overview

A Reservations Agent will serve as the main contact for room reservations at the hotel and must offer excellent service to influence the Guest decision to stay at the property.

Job Number: HOT0BWVM

Work Location

DoubleTree by Hilton Hotel Riyadh - Al Muroj Business Gate Northern Ring Road - Al Muroj Riyadh 11552

What will I be doing?

As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservations Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest\'s expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!