Reservation Agent (Saudi National )

Accor Hotels; Municipality of Al Shamal; On-site; SAR 48,000 - 120,000; Full time

Job summary

A prestigious hotel in Riyadh is seeking a professional Reservations Agent to be the first point of contact for guests, delivering exceptional service while managing reservations and providing information about facilities. Ideal candidates will possess strong guest service skills, detail orientation, and communication proficiency in English, with Arabic as a plus. This position plays a key role in creating unforgettable guest experiences.

Qualifications

• Previous customer related experience an asset.
• Outstanding guest services skills required.
• Perfect command of English; knowledge of Arabic is a plus.

Responsibilities

• Handle inquiries via calls, emails, and in person.
• Manage reservations with accuracy and detail.
• Provide information about facilities and local attractions.
• Proactively recommend personalized solutions.
• Collaborate with departments to fulfill guest requests.
• Maintain knowledge of property offerings and promotions.
• Uphold customer service excellence.

Skills

Guest services skills

Verbal communication skills

Computer literacy

Attention to detail

Tools

Microsoft Windows

Opera

Job description

Company Description

Mӧvenpick Hotel & Residences Riyadh

Job Description

We are seeking a dedicated and professional Reservations Agent to join our prestigious team in Riyadh, Saudi Arabia. As the first point of contact for our esteemed guests, you will play a crucial role in delivering exceptional service and creating unforgettable experiences.

• Handle incoming calls, emails, and in-person inquiries with the utmost professionalism and courtesy
• Manage reservations for accommodations, dining, and special events, ensuring accuracy and attention to detail
• Provide comprehensive information about our facilities, services, and local attractions
• Anticipate guest needs and proactively offer personalized recommendations and solutions
• Collaborate with various departments to fulfil guest requests and resolve any issues promptly
• Maintain up-to-date knowledge of property offerings, promotions, and local events
• Uphold the highest standards of customer service excellence at all times

Qualifications

• Previous customer related experience an asset
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Computer literate in Microsoft Window applications required
• Previous Opera experience an asset
• High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset