Reservation Agent

Rotana Hotels; Medina Province; On-site; SAR 112,000 - 150,000; Full time

Job summary

A leading hotel chain in Saudi Arabia is seeking a detail-oriented Reservation Agent to assist customers with booking needs and provide top-notch service. Candidates should have strong communication skills and experience in customer service, especially in the travel industry. Responsibilities include managing reservations, answering inquiries, and resolving complaints while ensuring customer satisfaction. This position may require working shifts, including evenings and weekends.

Qualifications

• Proven experience in a customer service role, preferably in the travel industry.
• Strong attention to detail and ability to multitask effectively.
• Willingness to work in shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist customers with booking reservations for flights, hotels, and car rentals.
• Answer incoming calls and respond to emails promptly and professionally.
• Provide customers with pricing and availability information.
• Make changes to existing reservations and handle cancellations as needed.
• Ensure accurate and timely processing of reservations.
• Handle customer complaints or issues related to bookings professionally.
• Collaborate with team members to ensure customer satisfaction.

Skills

Excellent communication skills

Strong customer service skills

Ability to multitask and work well under pressure

Proficiency in using reservation and booking systems

Attention to detail and accuracy in data entry

Problem-solving abilities

Knowledge of hotel policies and procedures

Conflict resolution skills

Time management skills

Ability to work effectively in a team environment

Education

High school diploma or equivalent

Job description

Job Description

We are looking for a detail-oriented Reservation Agent to assist customers with their booking needs and provide excellent customer service. The ideal candidate will have strong communication skills and the ability to handle booking inquiries efficiently.

Job Responsibility

• Assist customers with booking reservations for flights, hotels, car rentals, and other travel services.
• Answer incoming calls and respond to emails promptly and professionally.
• Provide customers with information on pricing, availability, and other details as needed.
• Make changes to existing reservations and handle cancellations when necessary.
• Ensure accurate and timely processing of reservations in the system.
• Handle any customer complaints or issues related to bookings in a professional manner.
• Collaborate with other team members to ensure smooth operations and customer satisfaction.

Candidate Requirements

• High school diploma or equivalent; relevant certification or training is a plus.
• Proven experience in a customer service role, preferably in the travel industry.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to multitask effectively.
• Familiarity with reservation systems and booking platforms is preferred.
• Ability to remain calm and courteous under pressure.
• Willingness to work in shifts, including evenings, weekends, and holidays.

Skills

Excellent communication skills

• Strong customer service skills
• Ability to multitask and work well under pressure
• Proficiency in using reservation and booking systems
• Attention to detail and accuracy in data entry
• Problem-solving abilities
• Knowledge of hotel policies and procedures
• Conflict resolution skills
• Time management skills
• Ability to work effectively in a team environment