Remote CX Analytics Lead – Retention & Insights

Snoonu; Remote; SAR 60,000 - 100,000; Full time

Job summary

A leading delivery and shopping app provider in Saudi Arabia is looking for a Customer Experience Analyst to enhance customer retention and experience. The successful candidate will analyze customer data to identify pain points and design effective solutions across teams. Strong analytical, SQL, and communication skills are essential for this role. This position offers a unique opportunity to shape customer experiences through data-backed insights, ensuring a significant impact on growth and user satisfaction.

Benefits

Learning budgets

Flexible Time Off

Equity participation

Collaboration with global teams

Qualifications

• 3-5 years of experience in analytics, customer insights, or business intelligence roles.
• Strong knowledge of customer lifecycle and retention metrics.
• Experience in conducting root cause analysis using structured and unstructured data.

Responsibilities

• Lead investigations into customer pain points and retention barriers.
• Analyze customer lifecycle data to understand drop-off points.
• Deliver insights and presentations to stakeholders.

Skills

Analytical storytelling

Problem-solving skills

Customer lifecycle metrics

Communication skills

SQL proficiency

Tools

Looker

Tableau

Power BI

Job description

A leading delivery and shopping app provider in Saudi Arabia is looking for a Customer Experience Analyst to enhance customer retention and experience. The successful candidate will analyze customer data to identify pain points and design effective solutions across teams. Strong analytical, SQL, and communication skills are essential for this role. This position offers a unique opportunity to shape customer experiences through data-backed insights, ensuring a significant impact on growth and user satisfaction.