Regional Technical Center Supervisor\Head

eXtra (United Electronics Co.); Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading electronics company in Saudi Arabia seeks a Regional Technical Center Supervisor to manage services, drive growth, and ensure customer satisfaction. Responsibilities include monitoring KPIs and managing inventories. Candidates should have a Bachelor's degree in Engineering and supervisory experience in Consumer Electronics. Proficiency in English is required.

Qualifications

• 5 years supervisory experience in Consumer Electronics.
• Proficiency in English.

Responsibilities

• Lead the Technical Center for Consumer Electronics Services.
• Monitor KPIs and take corrective actions.
• Ensure repairs are completed on time.

Skills

Analytical skills

Organizational skills

Customer focus

Education

Bachelor's degree in Engineering or related field

Job description

We are actively looking for 3 Regional Technical Center Supervisors/Heads to join our Service-Aftersales team, and lead the Technical Center.

Responsibilities

• Responsible for Consumer Electronics Services sales at Region Technical Center.
• Drive technical development and growth of the team.
• Recognize performance, encourage customer focus, and nominate Service-Award candidates.
• Monitor KPIs, analyze gaps, and take corrective actions.
• Ensure repairs are completed within targeted timeframes.
• Prevent accumulation of import-damaged items.
• Ensure technical readiness before new product launches.
• Manage and review petty cash and spending.
• Submit periodic reports to the Electronics Services Operations Manager.
• Monitor electronics services sales materials in regional stores.
• Handle complaints, implement "happy call" procedures, and improve customer satisfaction.
• Analyze process gaps and execute corrective actions.
• Manage inventories for serviced products and loaners.
• Implement and maintain the 5S methodology.
• Prepare required periodical reports to be presented to the electronics service’s operation manager.

Qualifications

• Bachelor's degree in Engineering or related field.
• 5 years supervisory experience in Consumer Electronics field.
• Strong Analytical and organizational skills.
• Ability to identify and solve inefficiencies in processes.
• Proficiency in English.