Quality Operations Coach.Regional Quality - Dammam

Panda Retail Company – Savola Group; Dammam; On-site; SAR 120,000 - 150,000; Full time

Job summary

A major retail organization located in Dammam seeks a Product Quality Coach to ensure product quality compliance across retail stores and facilities. Responsibilities include conducting supplier audits, managing customer complaints, and monitoring pest control activities. The ideal candidate holds a relevant bachelor's degree and has at least 3 years of experience in quality management. Strong knowledge of food safety standards is essential.

Qualifications

• Bachelor’s degree in quality, food science, microbiology, or related field is required.
• Minimum 3 years of experience with at least 1 year in an audit and quality position.

Responsibilities

• Implement product quality compliance in the region by conducting quality coaching visits.
• Execute supplier quality audit programs for private label vendors.
• Investigate customer complaints and NCRs, submitting reports for action.
• Monitor pest control and hygiene services at stores and facilities.
• Develop training materials and conduct sessions for employees.

Skills

Quality management knowledge

Supplier audit programs knowledge

Food safety standards knowledge

Problem solving

Communication skills

Education

Bachelor’s degree in relevant field

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Job description

Overview

Job Purpose : Responsible for the implementation of product quality compliance in the region (Retail Stores, Central Bakery & Fresh Vendors facilities) by conducting quality coaching visits to comply with regulatory authorities’ instructions & company internal standards.

Key Accountabilities

Product Quality Coach Program

• Execute the Product Quality Coach Programs for Pandas Retail Stores, Facilities, and Omnichannel to ensure highest Product Quality are met, and comply with Panda standard.
• Execute Product Quality Coach Visiting plan to support improvement actions implementation.
• Prepare necessary non-compliance reports and communicate to concerned departments and follow up on raised noncompliance reports till its closed.

Suppliers Quality Management (Supplier Audit Program)

• Implement Supplier Quality audit programs for private label (Food & Non-Food Vendors) and Fresh (i.e., Fresh meat, chilled meat, Produce, Deli etc.) by conducting audits to verify the supplier compliance with the standard requirements to protect customers from potential food safety hazards.
• Report all raised NCRs to concerned departments and follow on raised NCRs till its closed.

Customer Complaints, NCR and Recall Management

• Investigate customer complaints and NCRs, analyze the collected data, submit it to the Quality Operation regional Manager for further action to close the issue with proper corrective actions.
• Fill the necessary forms (Complaint forms and Investigation forms) and communicate it to Operation regional Manager.

Pest Control and Hygiene Program

• Monitor pest control and Hygiene service activities at stores and Facilities.
• Follow up and communicate the issues related to the pest control and Hygiene program activities at stores and Facilities.

People Development

• Contribute in developing quality training materials and conduct training sessions for all targeted employees to improve their knowledge and performance standards.

Qualifications

Bachelor’s degree in quality, Food Science, Microbiology, Veterinary Medicine, Agricultural Engineering, Chemical Engineering, or any other relevant field is required.

Professional Certifications

Minimum 3 years of experience with (1) year at an Audit and Quality position.

Key Competencies

• Knowledge in Quality management and Supplier audit programs
• Knowledge of local and international food safety standards (HACCP, ISO, AIB, BRC) and Saudi regulatory authorities’ standard requirements.
• Have experience in different fields of food safety & hygiene (Manufacturing, Retail or Hospitality).
• Leadership, developing others, Emphasizing on Excellence, Attention to Details, Thoroughness & Dealing with Complexity.
• Ability to work well under pressure.
• Have diplomatic, tactful and resilient qualities.

Additional Skills

• Process mapping and Improvement.
• Root Cause analysis.
• Excellent problem solving, team building, planning and decision making.
• Communication skills
• Negotiation skills.
• Anticipates and overcomes obstacles.
• Microsoft (Word, Excel, PowerPoint and Visio)