Product Enablement Specialist

Foodics; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading restaurant management company based in Saudi Arabia is seeking a Customer Success Specialist to manage the end-to-end customer experience. In this role, you will guide customers through onboarding and activation, ensuring they effectively use the services. You will act as the main point of contact, communicate new product features, and gather feedback to improve customer satisfaction. The ideal candidate will hold a degree in a relevant field and possess strong communication and problem-solving skills, ideally with experience in SaaS or ERP environments.

Benefits

Highly competitive compensation packages

Bonuses and potential for shares

Regular training and development opportunities

Qualifications

• Experience in Product Enablement Customer Success, Implementation, or Account Management.
• Strong technical skills, including basic analysis.
• Ability to effectively communicate with cross-functional teams.

Responsibilities

• Own the end-to-end customer journey from onboarding to post go-live.
• Guide new customers through the onboarding process.
• Provide proactive support during activation phase.
• Collect customer feedback to improve services.
• Identify opportunities for process improvements.

Skills

Strong communication skills

Problem-solving skills

Customer-focused mindset

Proactive attitude

Ability to manage multiple tasks

Fluency in Arabic

Fluency in English

Education

Bachelor’s degree in Information Technology, Business, or related field

Tools

Microsoft Excel

Job description

Who Are We❓

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

Own the end-to-end customer journey from onboarding to post go-live by driving product adoption, ensuring smooth activation, and providing proactive support. Act as the main point of contact for customers on online ordering, payments, and Apple Pay, monitor usage and performance, communicate product updates, gather feedback, and work closely with internal teams to improve processes and customer experience.

Responsibilities

• Track customer product adoption and proactively follow up with internal and external stakeholders to ensure fast and smooth activation.
• Guide new customers through the onboarding process, ensuring they are set up for success.
• Provide proactive support during the initial activation phase to ensure customers are utilizing the services effectively.
• Follow up with customers post go-live to assess support.
• Act as the main communication channel to enable customers about new product releases and features.
• Develop a strong understanding of online products to confidently enable customers and handle complex questions.
• Monitor customer usage regularly and engage through calls or messages to ensure continuous utilization of services.
• Reviewing daily utilization reports and taking timely action to keep customers running smoothly.
• Support and advise customers on online ordering, online payments, and Apple Pay activation.
• Collect customer feedback and relay insights to internal teams to drive product and service improvements.
• Track product releases and market trends.
• Identify opportunities for process improvements across the full online customer lifecycle and collaborate with relevant teams to implement enhancements.

Qualifications

• Bachelor’s degree in Information Technology, Business, or a related field.
• 1–2 years of experience in Product Enablement Customer Success, Implementation, or Account Management (preferably in SaaS, or ERP).
• Strong communication and problem-solving skills.
• Customer-focused, proactive, and solution-oriented mindset.
• Ability to manage multiple tasks in a fast-paced environment.
• Fluency in Arabic and English.
• Previous experience in e-commerce or online operations.
• Strong technical skills, including proficiency in Microsoft Excel and basic analysis.
• Proven ability to communicate effectively with cross-functional teams (Product, Engineering, Support) and customers.

Benefits

We believe you will love working at Foodics! We have an inclusive and diverse culture that encourages innovation and flexibility in-offices. We offer highly competitive compensation packages, including bonuses and the potential for shares. We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry. We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.