Patient Administrator - Emirati

Medi Clinic; Duba; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading healthcare provider seeks a dedicated Patient Administrator in Duba, Saudi Arabia. In this role, you will improve patient care quality by managing appointment scheduling, medical insurance, and billing processes. Applicants need a minimum of Grade 12 education and 2-3 years of customer service experience, preferably in healthcare. Join us to grow your career within a supportive environment.

Qualifications

• 2-3 years of experience in a customer service role, preferably in healthcare.
• Experience in a contact centre or healthcare environment desired.

Responsibilities

• Manage patient appointment scheduling and registration processes.
• Manage the medical insurance process and related tasks.
• Handle billing and cash up processes.
• Meet customer service expectations by improving quality of patient service.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Hospital information systems

Knowledge of medical insurance terminologies and processes

Medical terminology and procedures

Numerical literacy

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree in medical science or finance/accounting

Job description

Closing date: 11/12/2025
Number of positions: 1
Recruiter name:Reem Mansoor
Reference number: 65603
Workplace Type:

Mediclinic Ibn Battuta| Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role

KEY RESPONSIBILITY AREAS

• To effectively and efficiently manage the patient appointment scheduling and registration process
• To effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• To consistently meet customer service expectations by improving the quality of patient service

REQUIRED EDUCATION

Essential: Completed secondary school education (Grade 12)

Desired: Tertiary Diploma or Bachelor’s Degreepreferably within the fields of medical science, finance / accounting

REQUIRED EXPERIENCE

Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry

Desired: Experience in a Contact Centre or Healthcare environment

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and procedures
• Numerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family