Operations Manager (Pre Opening)

Hilton Worldwide, Inc.; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking an Operations Manager for the pre-opening of DoubleTree by Hilton Jeddah Al Nadha. In this role, you'll oversee daily hotel operations, ensure compliance with brand standards, and enhance guest experiences. Essential skills include strong leadership, strategic planning, and problem-solving. The position requires a keen focus on operational readiness and team development. Join us to create remarkable hospitality experiences from day one.

Qualifications

• Experience in hotel operations management.
• Strong understanding of budgeting and forecasting.
• Ability to lead and cultivate a high-performing team.

Responsibilities

• Oversee daily hotel operations and ensure compliance with brand standards.
• Direct strategies for enhancing guest experiences.
• Manage pre-opening timelines, budgets, and resources.

Skills

Leadership

Strategic planning

Budgeting

Guest service orientation

Problem-solving

Job description

Operations Manager (Pre Opening) (Job Number: HOT0C83V)

Work Locations

DoubleTree by Hilton Jeddah Al Naeem Prince Sultan Rd Jeddah

DoubleTree by Hilton Jeddah Al Nadha is opening its doors in the very near future. We have now started the selection process for the Core Management Team, including the role of Operations Manager.

As an Operations Manager, you’re not just directing daily hotel operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Typical Day Responsibilities

Here’s what you’ll do during a typical day:

• Oversee hotel operations: Lead, direct, and manage daily operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards
• Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct strategies to enhance the guest experience and drive long term service quality improvements
• Enhance performance and productivity: Identify gaps in processes or team performance and implement strategies for improvement
• Lead quality and service initiatives: Drive the hotel’s quality assurance process by setting goals, enabling service recovery, and monitoring guest satisfaction metrics
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

Key Responsibilities for Hotel Pre‑Opening Leaders

Project Management

• Oversee timelines, budgets, and resources; manage construction, procurement, and vendor coordination; ensure compliance with deadlines and regulations.

Strategic Planning

• Develop and execute pre‑opening plans; set priorities, anticipate challenges, and establish operational workflows.

Operational Readiness

• Ensure all departments (front office, housekeeping, F&B, engineering) are prepared, coordinate training and brand standards implementation.
• Recruit, onboard, and train staff; foster collaboration and maintain team focus under pressure.
• Manage pre‑opening budgets; monitor forecasts; negotiate vendor contracts and control costs.

Brand Standards

• Ensure consistency in design, service, and operations aligned with brand guidelines.

Problem‑Solving

• Address unexpected issues quickly; manage risks and maintain safety compliance.

Attention to Detail

• Oversee final construction, design, and furnishing; ensure operational processes meet quality standards.

Communication

• Maintain transparent updates with owners, investors, and stakeholders; represent the project in pre‑opening events.
• Adjust plans as needed; stay resilient under fast‑paced, high‑pressure conditions.

Customer Focus

• Ensure guest experience remains the top priority from day one.

What is it like working for Hilton, the Best Workplace according to Forbes and GPTW?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!