Operations Leader

Aramex; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A logistics company in Saudi Arabia seeks an Operations Leader to manage domestic operations, ensuring quality service and operational efficiency. The ideal candidate will have a Bachelor's degree, 3-4 years of operations management experience in logistics, and strong interpersonal skills. Responsibilities include handling customer inquiries, monitoring projects, and leading improvement initiatives. Proficiency in MS Office and English is essential. This position offers a dynamic role in enhancing service delivery and performance.

Qualifications

• 3-4 years of experience in Operations management in logistics, Last Mile Innovation, or Ground Operations.
• English proficiency is required.

Responsibilities

• Manage and control all domestic activities, ensuring proper development of the product.
• Ensure timely resolution of all customer inquiries.
• Monitor domestic bulk projects for timely processing and service.
• Lead projects to improve operational efficiency and performance.

Skills

Interpersonal Skills

Customer Focus

Communication Skills

Attention To Details

Problem Solving

Leadership Skills

Teamwork

Time Management

Education

Bachelor Degree (Industrial Engineering preferred)

Tools

MS Office Applications (Word, Excel, PowerPoint & Outlook)

Job description

Purpose of the Job

As an Operations Leader at Aramex, you will manage and control Aramex Domestic Operations in terms of planning and proper implementation of all Aramex operational productions and quality of service standards to ensure satisfactory service is provided to customers.

Job Description

• Handle and manage all domestic activities including planning to ensure proper development of the product.
• Ensure timely resolution of all customer inquiries.
• Monitor and control all domestic bulk projects to ensure timely processing and professional service to the customers.
• Regularly analyze the nature of the business and customer feedback to modify the order lifecycle through technology, automation, process improvements which culminate in better experience overall.
• Prepare, monitor, and control all data from Info AXS to ensure compliance to network standards.
• Manage and handle client incidents and complaints in coordination with customer service team to ensure timely resolution of all customer inquiries.
• Develop and control creating customized domestic services in coordination with the sales teams to provide proper solutions to customers’ needs.
• Ensure performance and quality of data entered in Info AXS to ensure timely handling and processing of shipments and service provided to customers.
• Ensures all team members implement Aramex quality of service standards and procedures.
• Lead the improvement projects to increase operational efficiency and improve performance.
• Ensure shipment integrity and visibility throughout the shipment lifecycle.

Job Requirements - Experience and Education

• Bachelor Degree (Industrial Engineering is preferred)
• English Proficiency
• MS office, Applications (Word, Excel, Power Point & Outlook)
• 3-4 years of experience in Operations management in logistics, Last Mile Innovation, Ground Operations.

Leadership Behaviors

• Building Outstanding Teams
• Setting a clear direction
• Simplification
• Collaborate & break silos
• Execution & accountability
• Growth mindset
• Innovation
• Inclusion
• External focus

Skills

• Interpersonal Skills

Interpersonal Skills

• Customer Focus
• Communication Skills
• Attention To Details
• Problem Solving
• Leadership Skills
• Teamwork
• Time Management