Operation Associate

Key Responsibilities

• Implement all Best Practices relating to customer service for implementing customer requests of trucks in coordination with Fleet companies and drivers through all the various technical and or regular communication systems to reach the best customer service.

Customers

• Enter the order from customers as per their requirements and manage this request until it is implemented in the best way that satisfies the customer, solving all their problems related to the goods transfer request.
• Follow up with the customer and communicate with them until they are informed of the implementation of the request.
• Approve bookings for truck and freight pick up and ensure coordination for shipments.
• Take responsibility for the shipment from its pick up until the shipment is delivered to the Warehouse, resolving disputes (truck tariffs/ delays fees/ etc.).
• Maintain effective networking and relations with personnel inside the client’s site.
• Communicate with Fleet companies & Drivers regarding customer requests to obtain the best price offers for trucks, ensuring the selection of the best offers.
• Follow up the implementation of the request for the transfer of goods by all technical and regular means of communication, ensuring the implementation and receipt of all required documents.
• Support the supply chain process through planning, online allocation, and pick release to ensure customer requirements are met.
• Select with Forwarder to the lowest best price with comprehensive payment terms.
• Review assigned drivers' documents to ensure they are valid and comply with laws and regulations.
• Ensure bills of lading for running job orders are properly filled and signed by the drivers.
• Upload relevant documents to the dashboard at various stages of the execution of the running operations.
• Coordinate with team members (fleet/ops) to update them with any status changes.

System

• Follow up system updates, ensuring good training on it, and practical application of the technical and regular system.

Report

• Prepare and circulate daily sales reports to all concerned.
• Manage archiving of completed shipment files and maintain record keeping.
• Follow up with sales on pending orders and deliveries in the system to ensure they are promptly processed.
• Follow up on invoices and documents necessary for them with the customer, transport companies, and drivers to ensure timely receipt and payment, sending alerts related to them to all concerned parties.
• Review, approve, and follow up on the documents, processes, and controls of freight payment and audit system, ensuring all documents, processes, and controls are updated.
• Ensure on-time collection of orders relevant documents and submit them to the concerned Business Unit immediately upon the completion of the demand for further forwarding to the Account Department for invoicing purposes.

Other

• Carries out any other tasks related to the field of his work.

Capability Profile

• Qualifications
• Graduate caliber.
• Professional qualification (Bachelor in related field or high school).
• Skills & Knowledge
• Arabic and English speaking and writing.
• Team Work - Make things happen.
• Leadership.
• Approx. 2 years experience in related field (Logistics, Supply chain & Trucking).